GS ERS Update

Just got off the phone with GS ERS rep and not only did they apologize for the mishandling of our service call, but promised there would be more training given to the customer service reps. Apparently a computer glitch lost everything about my first call on Monday where I went through the whole screening process and the authorization for the tow was given.

All is good ... we will certainly give them another try SHOULD we need assistance. We appreciated that the original call DID work out OK.

Thank you Wes for all of your help and assistance.