GS Roadside Assistance Membership
In 2013, we purchased a new camper. We also became platinum members of GS Roadside Assistance. We had a membership years prior to the Platinum but let it expire. The card was tucked away as we have not needed any assistance!!
On Saturday, June 27, we visited the Camping World of Bath New York and picked up a few items. They had good pricing on a membership to GSRA and were pushing new membership and updating expired members. As we checked out, the young lady informed me that the computer said my membership in GSRA had expired and asked if we were interested in renewing it. I thought for a second and said yes, not checking the card. Once we returned to our camper, I checked our card and discovered that it would not expire until 2018. I called back immediately and told them to cancel the transaction but they could not as it was already processed. I would have to wait for a refund check from Good Sam.
My questions is why the computer would tell her that my Roadside Assistance had expired when in fact it was still good for 3 years? Why didn't the Platinum membership show up?
On Saturday, June 27, we visited the Camping World of Bath New York and picked up a few items. They had good pricing on a membership to GSRA and were pushing new membership and updating expired members. As we checked out, the young lady informed me that the computer said my membership in GSRA had expired and asked if we were interested in renewing it. I thought for a second and said yes, not checking the card. Once we returned to our camper, I checked our card and discovered that it would not expire until 2018. I called back immediately and told them to cancel the transaction but they could not as it was already processed. I would have to wait for a refund check from Good Sam.
My questions is why the computer would tell her that my Roadside Assistance had expired when in fact it was still good for 3 years? Why didn't the Platinum membership show up?
