Forum Discussion

SilverEagle84's avatar
SilverEagle84
Explorer
Sep 01, 2018

GSE*GOOD SAM RV ERS Charge

Gang, I’m already paid in full on my Good San membership and Roadside Assistance. I do not appreciate you attempting to charge my credit card at some random period in time! This is not a good business practice and it certainly does make your customers “satisfied” or “happy”! Please find another method for solving whatever problem your trying to solve. Thank you.
Good Sam Club
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Sep 01, 2018
    Hello SilverEagle84,

    It sounds like you were set up on "auto-renew" the last time you called (which saves in the yearly cost). I can see about removing this for you, please send a private message so that I can take care of this for you.

    Thanks,

    David
    Good Sam
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Sep 01, 2018
    This isn’t uncommion. SeriusXM, does it. So do cell phone companies. Just “opt out.”
  • beemerphile1's avatar
    beemerphile1
    Explorer
    Sep 01, 2018
    SilverEagle84 wrote:
    Gang, I’m already paid in full on my Good San membership and Roadside Assistance. I do not appreciate you attempting to charge my credit card at some random period in time! This is not a good business practice and it certainly does make your customers “satisfied” or “happy”! Please find another method for solving whatever problem your trying to solve. Thank you.


    You don't give much info but sometimes a vendor which has your card on file will make a $1 charge which is then removed to verify the card info is still good. This is done prior to an actual charge for something like auto-renew.
  • Sam_Spade's avatar
    Sam_Spade
    Explorer
    Sep 01, 2018
    SilverEagle84 wrote:
    I do not appreciate you attempting to charge my credit card at some random period in time!


    This is absolutely, precisely why I NEVER let anybody do an "automatic renewal" with anything. No Way.....never.

    Don't do that again.
  • RJones82's avatar
    RJones82
    Explorer
    Sep 02, 2018
    I see a $1 dollar charge from GoodSam also today... I don't have any renewals due until January and i don't recall signing up for auto renewal. Sent a cancel auto renewal "request"... its not a request. It is a demand. Thanks!
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 04, 2018
    Hello RJones82,

    Thank you for your time and contacting Good Sam, please allow me to look into this further. Please provide your membership and contact number in a private message. I will contact you regarding this issue.

    Thank you,
    Ella
    Good Sam Care Team
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 20, 2018
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team

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