How can I dispute a claim that is denied.
The Power Steps on my 2014 Thor Challenger Motor Home broke. The gear plate bolt that the Gear Assembly rides on snapped off and the steps just swing free. My Extended Service Plan Coverage says that ...
Forum Discussion
Scott Blanc wrote:
The claim has been reviewed and paid. I apologize for the delay and inconvenience. There was a disconnect in the terminology used between the repair shop and the claims administrator. The failed part, to your point, was not simply a bolt but a critical component for the function of the slide.
Thank You Scott,
I am very greatful for your assistance, I initially was a disenfranchised consumer, trying to get the; Service Center, Extended Warranty Company, the Component Manufacture, and the Coach Manufacture to get clarification. In the last couple of days I learned and I am impressed with the Good Sam Organization. I think it is outstanding that you have an open forum like this and that there is a place consumers can actually get assistance, I know it my not always end the way I hope it does but aleast I would know I tried and why. I have been a Good Sam member since 2012 I have purchased 2 RVs from CW, a new TT in 2012 and 2013 I traded up to my Motorhome. I am glad to be a Good Sam Member. Thank You again.
