How does the system work?

Me thinks he missed it from== Our roadside assistance programs provide the necessary services to enable your vehicle to proceed under its own power or be towed.

I have only had to use the service once, but was very satisfied. After watching the guy change a tire on my 5er, I'd never travel without GSRA or some equivalent coverage.

I also understand it .. Use it and am happy with it

Question was very well replied to the first time

pitch wrote:
Excellent canned response. Tells me absolutely nothing!

Maybe you need a can opener:R? I understood it perfectly and you could also search on the web and download a brochure telling of ALL they cover....

What part did you not understand?

wbwood wrote:

pitch wrote:
Excellent canned response. Tells me absolutely nothing!

I think he answered your questions in his first reply.

Agreed.

One would have to read the response to understand it. I understood it, I have the service, I have used the service, and I will continue to use the service if needed. If you don't like it, don't buy it, find something else.

pitch wrote:
Excellent canned response. Tells me absolutely nothing!

I think he answered your questions in his first reply.

pitch wrote:
Excellent canned response. Tells me absolutely nothing!

:R

I apologize for any confusion pitch. This was not a canned response and it addresses each one of your questions specifically. To provide clarity I have broken down where each question was addressed below.

Does Good Sam run its own call center? Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services.

If not do they contract with a vehicle specific call center, or is the person on the other end also a Direct TV rep depending on what line they pick up? Good Sam’s dedicated team of certified dispatch representatives are currently provided by Allstate Roadside Services.

How are the service providers vetted? The providers in the network submit an application requiring proof of insurance and bonding. Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network.

Is it just a dollar bid that goes out, "anything for a buck" style, or are they required to have the equipment and the expertise to handle the majority of the calls? Their application is reviewed to ensure they are in good standing with the BBB and contacted to review their knowledge of towing and roadside services. If everything checks out they are added to the network. That being said, we do our best to use “in-network” providers when possible to assist our members as our second most important concern to your safety is the wellbeing of your RV.

If you or any of the other readers have specific questions, concerns or a complaint regarding our program guidelines or services please contact member services at 800-842-5351 and one our representatives will be happy to assist you. You can also go to the website in the previous post to compare benefits. Thank you, Zach

Excellent canned response. Tells me absolutely nothing!