Issues with national general claims?

Well we finally got an appointment with the "adjuster" seven weeks after we put in the claim. We had to drive to a shop an hour away because the adjuster wouldn't come to us. Its too far for his highness Im told. He looked at my inverters and took pictures then took pictures of my tires. God only knows why. he wanted to look at my roof and when I asked why he said he was looking for the lightning strike. When I told him it was inside my garage he said he didn't know that. I had already stressed that both with him and his supervisor. He then said he would send in his report for his bosses to decide. The folks at the shop told me he had already told them that they weren't going to pay. Guess that just confirms my suspicions that they have been jerking me around for seven weeks because that's their policy. I am just waiting for the "official " refusal so I can call Morgan and Morgan. his company is the worst have ever dealt with and they will never get my business again, OR my friends either. That's NATIONAL GENERAL folks !!!!!

smokey2r7,

Please send us a private message with your contact information so I can get your concerns over to our Leadership Team for review.

Thanks,
Stacy
Rapid Response Team

We have had a claim going since 4/2016 on our motorhome for water damage and damaged roof. They decided that they didn't like the appraisers findings so had the appraisal redone to their liking. They are only willing to patch our fiberglass roof instead of replacing it as recommended by several repair shops and will not cover the water damage saying that it was "long term water damage" which it had just happened when the roof leaked. I have never seen or dealt with such a company. You all are right that they find any way to avoid paying a claim. They also said they had questions about our coverage and we have full coverage, so don't get that either. I just hope that people take heed when deciding whether or not to use them.

Just how bad are these guys? National General has a worse than average claims and customer service record. Multiple websites say so and wondering if it is even worth getting an extended insurance on my trailer.

macmarine wrote:
I can sympathize with you. I put in a claim for a lightning strike a month ago and haven't even gotten the adjuster to look at the coach. Its too far for him to go he says. his supervisor is worse. she sent a registered letter saying that I didn't say there was burn marks so they probably wont pay me. They hadn't even seen the coach! the inverters are gone and I don't feel comfortable tearing into those things to see whats gone. They now expect me to pay for the shop to pull them apart so the adjuster can look at them. I have never seen such a lack of customer service in my whole life. Boy , talk about BAD FAITH ! Guess national general wont be surprised when I don't renew with them. I will be speaking with the insurance commissioners office real soon.

Contact Motor Home Magazine Hotline....they have been a tremendous help with extended warranty and dealer issues. I'm telling you these extended warranty people actually have people on the payroll to research loopholes on every claim submitted. CORNERSTONE UNITED was my worst nightmare.

Hello Macmarine,

I apologize for the difficulty that you are experiencing your insurance claim. Could you please send me a private message with the best phone number to reach at?

-Tom

I can sympathize with you. I put in a claim for a lightning strike a month ago and haven't even gotten the adjuster to look at the coach. Its too far for him to go he says. his supervisor is worse. she sent a registered letter saying that I didn't say there was burn marks so they probably wont pay me. They hadn't even seen the coach! the inverters are gone and I don't feel comfortable tearing into those things to see whats gone. They now expect me to pay for the shop to pull them apart so the adjuster can look at them. I have never seen such a lack of customer service in my whole life. Boy , talk about BAD FAITH ! Guess national general wont be surprised when I don't renew with them. I will be speaking with the insurance commissioners office real soon.

I have been contacted several times by Thomas Kruk to take the Good sam Extended warranty. I just came out of a bad experience with Cornerstone United...too many exclusions and made up reason for not covering. Very leary of extended warranties. Sometimes I think self insuring outweighs the stress I've had to go through to have a claim approved. Just renewed with AAA for a year.

Cornerstone United will do everything possible to avoid paying a claim. My research with Good Sam hasn't been glowing either....READ THE CONTRACT CLOSELY THEN HAVE AN ATTORNEY TAKE A LOOK....BE READY FOR DENY DENY DENY.

Thank you for posting.
This information is valuable when I go shopping for coverage.

Justinbuntin wrote:
Newest info for today. National general is denying the damage claim. The shop called the good Sam extended warranty administrator to reopen the warranty claim and they said the only thing covered is the broken rollers. The labor to pull both slides to get to the rollers is NOT covered.

That is terrible. I'll remember to stay away from this company.