It took over 5 hrs to dispatch help.
We called for help after we noticed our boat trailer was missing 4 out of 5 lugs. The first call was made at 4:00. By 8:00 we decided to abandon the boat where it was. At 9:00 I canceled the request. ...
Forum Discussion
Good Sam RA follows a process:
You call for a tow or service;
The rep contacts contracted companies until they find a shop willing and able to take your vehicle/RV/trailer;
Only then do they send a tow truck.
Delays happen at various points. After hours, weekends, and holidays, most shops are closed so the rep cannot confirm, so they will not send the tow truck until the shops open.
If your vehicle/trailer requires a non-standard tow truck, there may only be one or two trucks in the area and they may be on other calls.
If you require a mobile mechanic rather than a tow, your call may be put on the back burner by the mechanic for non-RA calls as they usually get better pay.
AAA, on the other hand, will send the first available tow truck because they do not arrange for the repair shop. On the downside, that means you have to figure out where to get towed and if in a new area, you may not know of any.
You call for a tow or service;
The rep contacts contracted companies until they find a shop willing and able to take your vehicle/RV/trailer;
Only then do they send a tow truck.
Delays happen at various points. After hours, weekends, and holidays, most shops are closed so the rep cannot confirm, so they will not send the tow truck until the shops open.
If your vehicle/trailer requires a non-standard tow truck, there may only be one or two trucks in the area and they may be on other calls.
If you require a mobile mechanic rather than a tow, your call may be put on the back burner by the mechanic for non-RA calls as they usually get better pay.
AAA, on the other hand, will send the first available tow truck because they do not arrange for the repair shop. On the downside, that means you have to figure out where to get towed and if in a new area, you may not know of any.
