It took over 5 hrs to dispatch help.
We called for help after we noticed our boat trailer was missing 4 out of 5 lugs. The first call was made at 4:00. By 8:00 we decided to abandon the boat where it was. At 9:00 I canceled the request. ...
Forum Discussion
Hello Crodad,
Thank you for your time and post.
We sincerely apologize for the frustrating experience you had when calling in for assistance. We set a very high customer service standard and always want to make sure we are providing that across the board.
I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
Thank you for taking the time to make us aware of this issue, and for giving us the opportunity to assist with having this addressed.
Thank you,
Ella
Good Sam Customer Care Team
Thank you for your time and post.
We sincerely apologize for the frustrating experience you had when calling in for assistance. We set a very high customer service standard and always want to make sure we are providing that across the board.
I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
Thank you for taking the time to make us aware of this issue, and for giving us the opportunity to assist with having this addressed.
Thank you,
Ella
Good Sam Customer Care Team
