Forum Discussion

Stephen_W's avatar
Stephen_W
Explorer
Mar 06, 2018

Kudos to Good Sam

Blew an inside dual on our Class A MH on southbound I-75 Sunday about 10 miles south of Ocala. Called Good Sam Roadside Assistance, the customer service rep took my information and confirmed our location via my cell phone. She sent me a text confirming the name of the company and expected arrival time. A few minutes later, I got a call from the guys coming to help, also confirming my location. About 45 minutes from my original phone call, they arrived and in 20 minutes they had installed my spare tire and rim and we were good to go. There were no additional charges. Good Sam covered it all. These guys knew exactly what to do and exactly the right place to position the jack. Gave them a nice tip and headed back home since the blown tire took out my wet bay, so no way to use the holding tanks.

This is the way roadside service should work, so thank you to the road service crew and Good Sam.

7 Replies

  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • We have Good Sam and have never used it(knock on wood...). Both our truck and our TT are covered by State Farm, who also provide roadside assistance. I'd bet most of us that tow already have coverage though our TV insurer. When we had our Class C, it was also insured by State Farm, again, with roadside assistance. Seems like between Good Sam and your vehicle insurance, someone will come help you.
  • Hello Jim2007,

    Thank you for your time and providing your feedback.
    Please let us know if we can be of assistance in the future.
    Have a good day and thank you for your membership.

    Thank you,
    Ella
    Good Sam Care Team
  • Good work by Good Sams. I have used them a couple of times and was happy with the service. Jim2007.
  • Hello Stephen W,

    Thank you for your time and sharing your experience with Good Sam Roadside Assistance. We are pleased to hear of the service you received.
    I will pass on your comments to the leadership team.
    Have a good day.

    Thank you,
    Ella
    Good Sam Care Team

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,673 PostsLatest Activity: Aug 15, 2025