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katfish's avatar
katfish
Explorer
Sep 16, 2015

Merchandise Certificate

While on vacation in Gulf Shores Al. I went by camping world, they told me they had a special join Good Sam's an get a $25.00 certificate in the mail. I joined an got the certificate. Found out today that I had to order what I wanted pay for it an then mail the certificate into camping world to get credit for it. What a joke, I did not intend to spend half a day to get $25 off something. The certificate also has a expiration date on it, the nearest Camping world is 100 plus miles from me, ordering online an paying shipping defeats the use of the certificate . So thanks for the certificate . The lady on the phone was very polite an stated she gets this complaint all day long. I will not be using my certificate due the the distance to camping world, an expiration date. Not everyone lives close to a store.
Steve & Cathy Smith
  • The idea is to get you back to the store.
    It is called marketing.
  • Hello Katfish,

    Thank you for bringing this to our attention and my apologies for the trouble. If you could please send us a private message with your membership information, name and address I would like to take a look into this for you. Thank you

    Elizabeth
    Marcus Rapid Response Team
  • I got the $25 gift certificate and promptly went to my local CW and used it. Good deal for me.
  • With respect: Did you forget that the nearest store was 100 miles away when you signed up?

    That should come as no surprise.
  • Dog Folks, thank u I know where I live.. I also know that I was told I could use it online, but they left out it would take me all day to use it and get my money back. Plus the expiration date. When I forget where I live I will stop camping... Have a great day...
  • Nice speaking with you Katfish.

    As this issue has now been resolved I am going to close this thread. Thank you to all that participated.

    Sincerely,
    Tom

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