Thinking of getting Good Sam Insurance? Read this:In a conversation around the kitchen table the other day the subject of the renewal of my TT insurance came up. Isn't it time to renew my friend said.I cant remember I said. Surely they will send us a renewal notice in plenty of time and probably deluge me with e mails....Well on May 11th I find 3 e mails in my inbox all from National General.One is a NOTICE OF CANCELLATION effective May 10th at midnight.The other two are virtually the same email wanting me to review important documents online one of which is a cancellation notice.So this is the way Good Sam and National General work? Send you a cancellation notice a day AFTER the policy has expired? and NOT A SINGLE CONTACT BY MAIL OR EMAIL asking me to renew prior to that?Is this what you guys call service?Considering that you can fill my inbox and mailbox with every conceivable advertisement and come-on for GSE or Campingworld or Roadside Assist or Medical Asssit or on and on and you cant get an e mail out to me for the renewal of my insurance?Now I admit it is MY responsibility to keep track and do this. No quibbles there. However a simple reminder would have been appreciated.This is not what I consider to be any kind of acceptable level of customer service.Since my trailer is in storage I have a few days to look for a company that actually might appreciate the business...or at least pretend to.

Just another example why avoiding anything branded Good Sam or Camping World is a good idea.

4x4 Dodger - You have a right to be upset! Do you mind sharing if they provided a reason they are cancelling your RV insurance?

4x4 Dodger,I apologize for the trouble with your renewal. I would be happy to research what happened and assist with getting a resolution for you if you would like. If so, please send me a private message with your name and contact information.Sincerely,Robyn Barnes

I just seen marcus on the stock market channel, he,s got other things on his mind, and CW is not on the list.

linnemj wrote:4x4 Dodger - You have a right to be upset! Do you mind sharing if they provided a reason they are cancelling your RV insurance?After researching this to refresh my memory on all the stuff with this insurance I called Natl General.Six months ago I asked that they send me my policy by US Mail not online. (I wanted a mailed hard copy) and over two phone conversations I made two requests to have ALL renewal notices and other letters sent to my physical address. They agreed to do that.Apparently they never made this change. The reason for cancellation was NON PAYMENT. However it was the "NEW" policy they were cancelling??? (I pay the insurance in full, one payment.)My original policy ended at midnight on May 10th. At 3:38 AM on May 11th they sent me a cancellation notice by email for the "New" policy that was to run from May 11th to November 10th of 2015 for non payment.This timing is all a bit crazy (it's all automated I am sure)I cannot find any record where they sent me any renewal notice prior to this. Although they are claiming they sent an e mail on April 4th.I clear my spam folder every morning first thing when I enter my email and it MAY have been in there but I see no reason for that as I got these three emails today just fine...My insurance increased by $2...a price increase they said. Not enough to argue about.This seems a very odd way to do business. Anyway it seems that the hangup was the snail mail issue not being done. My guess is the email part was cancelled but the Mail was never started. But then that doesn't explain these three emails arriving same day same time. There is a glitch in this system somewhere.Again it was my ultimate responsibility to pay it on time but I usually just wait until I get renewal notices and therefor just dont think about it.So I have given them another chance and hopefully the snail mail will work this time. The Cust. Serv Rep says she fixed it. We shall see.As my trailer was in storage and only a day or two passed it's not a big deal. But if something had happened to my trailer or if I had been on the road this could have been a disaster.A good lesson all around. With this company you need to be more pro-active and not depend on them to send you timely information or notices on your policy.

National General Cancellation | Good Sam Community

12 Replies

4X4Dodger
Explorer II
May 13, 2015
RandACampin wrote:
First everyone complains about junk mail(renewal notice)...now they want junk mail.

A renewal notice is not junk mail from your insurance company. Junk mail is GSE sending you life insurance and RSA come ons you didnt want and didnt ask for. There is a big differenc between communications about your ongoing policy or membership and trying to sell you other stuff.
tnscoutr
Explorer
May 13, 2015
RandACampin wrote:
I have seen dozens of threads about people complaining about getting renewal notices from GS, So they complain about "real docs" as well.

4x4Dodger is the original poster of this thread. It really does not matter how many threads everyone else have posted about junk email.
RandACampin
Explorer II
May 12, 2015
kaydeejay wrote:
RandACampin wrote:
First everyone complains about junk mail(renewal notice)...now they want junk mail.
IMHO there is a big difference between unwanted (junk) mail and real docs, like renewals!!

I have seen dozens of threads about people complaining about getting renewal notices from GS, So they complain about "real docs" as well.
kaydeejay
Explorer
May 12, 2015
RandACampin wrote:
First everyone complains about junk mail(renewal notice)...now they want junk mail.
IMHO there is a big difference between unwanted (junk) mail and real docs, like renewals!!
tnscoutr
Explorer
May 12, 2015
RandACampin wrote:
First everyone complains about junk mail(renewal notice)...now they want junk mail.

Doesn't have anything to do with what everyone wants, only what the OP requested.
RandACampin
Explorer II
May 12, 2015
First everyone complains about junk mail(renewal notice)...now they want junk mail.
4X4Dodger
Explorer II
May 12, 2015
Robyn Barnes wrote:
4x4 Dodger,
I apologize for the trouble with your renewal. I would be happy to research what happened and assist with getting a resolution for you if you would like. If so, please send me a private message with your name and contact information.

Sincerely,
Robyn Barnes

Thanks for the offer but I judged this best done by phone directly with Natl General.

But there is a problem with this system and it needs to be addresed. Please read my other post in answer to a question by another member..
4X4Dodger
Explorer II
May 12, 2015
linnemj wrote:
4x4 Dodger - You have a right to be upset! Do you mind sharing if they provided a reason they are cancelling your RV insurance?

After researching this to refresh my memory on all the stuff with this insurance I called Natl General.

Six months ago I asked that they send me my policy by US Mail not online. (I wanted a mailed hard copy) and over two phone conversations I made two requests to have ALL renewal notices and other letters sent to my physical address. They agreed to do that.

Apparently they never made this change.

The reason for cancellation was NON PAYMENT. However it was the "NEW" policy they were cancelling??? (I pay the insurance in full, one payment.)

My original policy ended at midnight on May 10th.

At 3:38 AM on May 11th they sent me a cancellation notice by email for the "New" policy that was to run from May 11th to November 10th of 2015 for non payment.

This timing is all a bit crazy (it's all automated I am sure)

I cannot find any record where they sent me any renewal notice prior to this. Although they are claiming they sent an e mail on April 4th.

I clear my spam folder every morning first thing when I enter my email and it MAY have been in there but I see no reason for that as I got these three emails today just fine...

My insurance increased by $2...a price increase they said. Not enough to argue about.

This seems a very odd way to do business.

Anyway it seems that the hangup was the snail mail issue not being done. My guess is the email part was cancelled but the Mail was never started. But then that doesn't explain these three emails arriving same day same time. There is a glitch in this system somewhere.

Again it was my ultimate responsibility to pay it on time but I usually just wait until I get renewal notices and therefor just dont think about it.

So I have given them another chance and hopefully the snail mail will work this time. The Cust. Serv Rep says she fixed it. We shall see.

As my trailer was in storage and only a day or two passed it's not a big deal. But if something had happened to my trailer or if I had been on the road this could have been a disaster.

A good lesson all around. With this company you need to be more pro-active and not depend on them to send you timely information or notices on your policy.
midnightsadie
Explorer II
May 12, 2015
I just seen marcus on the stock market channel, he,s got other things on his mind, and CW is not on the list.
Robyn_Barnes
Explorer
May 12, 2015
4x4 Dodger,
I apologize for the trouble with your renewal. I would be happy to research what happened and assist with getting a resolution for you if you would like. If so, please send me a private message with your name and contact information.

Sincerely,
Robyn Barnes