Hi, Our membership at Camping World in Liberty Lake, WA in February. Our membership was paid through 2015, but we renewed it to take advantage of some deal. We also signed up for the Good Sam road service.I specifically asked if we would be issued new cards (ours are from 2007) to take advantage of the new fuel discounts and was told yes, should receive them in a couple weeks. Same with the road service cards and info.When the cards didn't come in a reasonable timeframe I went back to CW and asked if they could find out why. "Nope, we don't do that. Call this 800 number."I called the customer service line for card replacements to see why we never got ours. The girl didn't see a problem, said we are members, etc. She said "but you have cards, right?" Aargh. Took a while to get the idea across that we need NEW cards.We finally got there and she assured me we'd have them within two weeks.Times up. Still no cards. We are headed out in less than two weeks - we need our NEW cards and the phone CS people are no help at all.Not getting the warm fuzzies here.Anyone have a new angle I might try with better luck?Thank you

That happened to me too. My husband says I'm too impatient but my last issue I was treated very well and the young representative stayed on the phone until I decided I was satisfied. I suggest call again and ask the customer service clerk for name and operator I'D plus the city they are in right off the bat. I don't want it to scare them, sometimes clerks are trained so fast they don't fully understand their job. Sometimes it's the Teacher and not the student. I say just call again.

Aren't your old cards good through 2015?

They normally say allow 3-4 weeks. I know there was an error in the data transmission of our information to the printer and thus we had a delay on the cards ourselves a couple years ago.. But they fixed it. They will for you too.

You can go online and print out temporary GS membership cards. Don't know if you can do the same with Roadside Assistance. The process of getting new cards to members is more complex than printing a card and placing it in an envelope and usually takes more than 2 weeks. Nonetheless a second call to verify they have been processed would be worthwhile.

Both times I've used GS road service I never needed a card. Just the 1-800 number I have in my phone. The operator will verify a valid membership and arrange assistance.Also, I'm rarely asked to show my GS card at a campground. Most just ask if I'm a member. Kind of feel like the card is taking up space in my wallet.

New cards not received, CS not helpful | Good Sam Community

26 Replies

2oldman
Explorer II
Jul 10, 2014
fla-gypsy wrote:
In todays world of instant communication and technology there is absolutely no GOOD reason these could not be produced on the spot in the store!!!
Also no good reason they can't be an app. Paper cards.. how quaint.
DiskDoctr
Explorer
Jul 10, 2014
A while back I joined GS plus RA and after the "discounts" didn't work at CW, the cards didn't arrive, it took DAYS to activate the membership, and generally the left hand blamed the right hand...

We cancelled. Then after several weeks without a refund, we were less than patient. Finally got our money back, but... :(

I can call PA State Parks reservation system (a GOVERNMENT endeavor!) and they make my RSVP over the phone and I get an email confirmation many times within a few minutes.

A big place like GS that takes WEEKS to get the account and cards out is...lazy and shameful.

BTW, the latest mailings from GS have *almost* convinced me to try again, but all the problems using the fuel discounts, getting the cards, and the multi-week delays in getting full membership benefits is convincing me to wait until the system gets flushed of the blockages.

Good Sam Club is a great idea. They have made some vast improvements in the detailing of their bnefits, but man, they really need an overhaul in the "mechanical room."

Doesn't matter how nice the interior or the paint job, if the car doesn't start and get you from A to B without a bunch of hassle, it really isn't much good.

Pay attention, GS. You need to *deliver* on your offers and do so in a reasonable timeframe.
jdb7566
Explorer
Jul 10, 2014
TinyoneRV wrote:
You can go online and print out temporary GS membership cards. Don't know if you can do the same with Roadside Assistance. The process of getting new cards to members is more complex than printing a card and placing it in an envelope and usually takes more than 2 weeks. Nonetheless a second call to verify they have been processed would be worthwhile.
You can also, with Roadside Assistance.
wbwood
Explorer
Jun 27, 2014
I sent a private message to Elizabeth Blask-Osborn back in May and asked for new cards with the new swipe feature. I received them about 2 weeks later.
Dnard
Explorer
Jun 27, 2014
UPDATE - First Flying J would not accept our printed cards. Cashier said they have to be the actual card.
Good_Sam_Care_T
Explorer II
Jun 25, 2014
Dnard,

Thank you for bringing this to our attention and I'm sorry to hear that. If you could send your information into us via private message, I would be glad to look into this for you. Please let me know if you need anything else. Thank you and have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team
Dnard
Explorer
Jun 25, 2014
We haven't received our cards either after 2 months. I called yesterday and they said they would mail them out and could take up to 4 weeks. I did print my temporary card, good for 60 days. I called Flying J and they said in order to take advantage of the gas discount that we needed to come in first have them enter our code then go and pump. It's a pain but at least we won't lose out on the discount.
TinyoneRV
Explorer
May 20, 2014
" I get several sale emails a day sometimes. Annoying as hell."

Since I've been a member for three years and never get an email, I expect you're in their system under more than one number. A phone call or email from you should stop the extra messages and/or mailings. I was in the system as a member of GS and again since I bought something from CW before joining.
afishinado
Explorer II
May 20, 2014
mrwalleyeman wrote:
................I joined the Good Sam back in February through that Store and I haven't even gotten my swipe and save cards. ............
..........So if i don't get anything in the next week or 2 I will email Marcus Lemonis marcusvip@campingworld.com.

Ditto, I get CW spam up the wazoo in my email.... But that's it. I thought my membership would how up here on RV.net too....
The boating 'clubs' could teach GS some things about service for sure!

Doesn't seem to matter what I check off in the susbscription to email thingy, I get several sale emails a day sometimes. Annoying as hell.
mrwalleyeman
Explorer
May 13, 2014
Patchwork or Patches1962 looks like your the same person, I know what you mean. The Liberty Lake store is also the store I go to.

I joined the Good Sam back in February through that Store and I haven't even gotten my swipe and save cards. I have called 3 times and they have just told me that i should get them in the next few days, but will order some new cards for me. I think 3 months is to long to wait. I get all there junk mail almost 4 times a week but they can't seem to get me the cards.

I just called them this past Saturday and the gal said she would order me new cards and extend my membership for the 3 months that I have not been able to use my full benifits, which was really nice that she did that but does no good if I can't utilize all the benifits.

So if i don't get anything in the next week or 2 I will email Marcus Lemonis marcusvip@campingworld.com.