no customer service waiting 6 weeks for reimbursment

I RECEIVED A CALL FROM GOOD SAM. AS A COMPANY THE MANAGEMENT GOT BACK TO ME AFTER READING THE POST. THEY HAVE FAX SERVICE AND WILL TALK TO THE AGENT. IN OTHER WORDS THEY ARE IN THE 21ST CENTURY AND ARE CONCERNED, I FEEL BETTER AND WILL CHANGE MY TUNE. GOOD JOB NOW HAPPY GARY

fla-gypsy wrote:
New member with 1 post. I think I will just watch this one a while to conntinue my education.

Doesn't matter how old you are. There is always something more to learn, even from a new member. Sometimes they bring fresh ideas. ;)

HEY MARKIE MARK I WISH I COULD CHANGE MY NAME BUT!!!!1 GOOD SAM WOULD HAVE TO CHANGE THEIR PROCEDURES IN ORDER TO FIX THE PROBLEM. GOOD SAM ALREADY SENT AN EMAIL TO ME STATING SORRY BUT THAT IS PROCEDURE. SO MY NAME DOES NOT CHANGE UNTIL I TRANSFER NEXT MONTH TO NEW AAA MEMBER. GOOD SAM SHOULD HAVE A FAX NUMBER SO A CUSTOMER CAN SEND THE BILL AND FORM IN QUICKLY, AND AN EFFICIENT TURN AROUND. I WAS WRONG WHEN I SAID 2-4 WEEKS. TODAY I CALLED TOLD GIVE 1 WEEK TO ACKNOWLEDGE RECEIPT OF YOUR LETTER. TWO WEEKS TO REVIEW AND TWO TO FOUR WEEKS TO SEND PAYMENT. SO WHEN GOOD SAM COULD NOT GET A TOW TRUCK TO ME, I WAIT FOR REIMBURSMENT UP TO SEVEN, YES 7 WEEKS. CUSTOMER NO SERVICE

New member with 1 post. I think I will just watch this one a while to conntinue my education.

If they fix it, will you change your name?

Markiemark:C

Sounds about normal for Good Sam/Camping World.