Corporate amerika is full of BS trickery and makes it very difficult in many instances to cancel or reduce your membership or subscriptions. There are several big names that I have encountered with this BS. Their websites will not allow cancellations but you must call a number and then get a very heavy sales pitch or multiple transfers to different departments, etc.,etc. Stopping auto pay is not always easy either with some of them AOs.
I recently threatened on the phone to cancel my Spectrum Internet but after a long winded expose from the rep he did give me a 50% monthly reduction and back dated but I will still change to T-Mobile home internet as still cheaper and can take the modem with me anywhere.
Cheers to the Great Wizard.