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mrlightrail's avatar
mrlightrail
Explorer
Feb 17, 2020

Pilot RV Plus Card

I buy fuel in the OKC area, and there are three Pilot fuel centers in the area. The one on I-40 and Choctaw Road will NOT give the fuel discount. The pumps are branded Pilot, they accept the card at the pumps and inside the store, yet they do not give us our fuel discount. I emailed card services, and they give the boilerplate "We don't own this station, and they don't have to give the discount".

There are some stations that only accept the card at the diesel pumps, and the gas pumps are branded with the oil company that supplies it. That's ok. But, if your pumps are branded as Pilot or Flying J, and accept the RV plus card, they should give the discount!!!

This needs to be resolved, either by removing the Pilot branding, posting that they do not give the discount ON THE PUMP, or make them give the discount.
Good Sam Club

14 Replies

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  • mrlightrail's avatar
    mrlightrail
    Explorer
    Feb 17, 2020
    I don't think you read my post completely. this store DOES accept the card at the fuel pumps, GAS and DIESEL, And DOES ACCEPT THE CARD IN THE STORE. So, it's NOT a dealer location per your description. It is a Pilot station that is violating rules.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Feb 17, 2020
    Hello mrlightrail,

    Thank you for your time and sharing your experience, we apologize for the inconvenience.
    Please see the below information from the Good Sam Club website.

    Pilot Flying J has "dealer" locations, which are locations they do not own. As such, these locations can choose to "opt out" of the discount programs. Dealer locations do not offer discounts on gasoline and do not accept the cards in store. All of the approximately 100 dealer locations are denoted in the Pilot Flying J mobile app.

    Have a good day and let us know if we can be of further assistance.

    Thank you,
    Good Sam Customer Care Team
  • Second_Chance's avatar
    Second_Chance
    Explorer II
    Feb 17, 2020
    We've found this at one station in Southern California. I even have to go inside with my card to get the pump turned on. The pumps are branded "Pilot" and it's a PITA.

    Rob
  • Sam_Spade's avatar
    Sam_Spade
    Explorer
    Feb 17, 2020
    What they told you is true.....about not being a "company" store.

    But I agree with you that the pumps should be clearly marked in those cases.....and/or the discount card should be rejected.

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