Poor GS Roadside Service

The reason for the first time post was that I was on another forum and someone said that there was someone listening who cared on the GS site.

After numerous ERS phone call-backs while we were precariously perched on the road shoulder, and their (ERS) failure to find a tow company nearby, we had to take the matter in our own hands. We bought emergency service for emergencies and Good Sam failed to give us the service we had paid for.

To answer a couple of concerns, we had the blowout in a very dangerous spot, and took the first available place to pull off the freeway. To the guy who asked why we would think that someone else would want to change a tire/wheel in a dangerous place (?) is exactly the reason we paid for ERS, and they failed to deliver....it is called (E) for emergency and (R) for roadside, and (S) for service....we should have qualified for all three, we got none.

qtla9111 wrote:
Good Sam, Camping World, Woodalls, what else would draw a person to this forum for the first time if they have GS service and have a complaint? It would be here. Common sense.

Now, if GS can make this customer happy, he may continue to participate in the forum and be a wealth of knowledge.

Negative comments about first time posters only alienates them when we should be welcoming them to the forum and showing them how good it is, not scaring them off.

X2

Good Sam, Camping World, Woodalls, what else would draw a person to this forum for the first time if they have GS service and have a complaint? It would be here. Common sense.

Now, if GS can make this customer happy, he may continue to participate in the forum and be a wealth of knowledge.

Negative comments about first time posters only alienates them when we should be welcoming them to the forum and showing them how good it is, not scaring them off.

Unfortunately tires don't always pick safe places to fail.

Jack_Diane_Freedom wrote:
Wow. First post and complaining about an incident that happened 11 months ago. Must be a slow day.

I have to agree. Why wait 11 months? The OP also did not say if he contacted GS ERS for reimbursement. I also don't understand why folks stop in places they say are unsafe and expect someone else to work where it is unsafe.

Wow. First post and complaining about an incident that happened 11 months ago. Must be a slow day.

Hello Simonsrf,

Thank you for letting us know. I would like to discuss this in further detail. If you could please PM me with your membership and contact information that would be great.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com