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renojack's avatar
renojack
Explorer
Feb 11, 2020

Recurring Roadside yearly bill.

I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.
Roadside Assistance

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  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Feb 17, 2020
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Good Sam Care Team
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Feb 11, 2020
    "I don't agree to recurring charges on any product."

    Canceling is your right but you are out of touch with the way business is done in today's world. Ranting on CW for what DirectTV, Apple. SirusXM etc. etc. do is unfair.
  • ScottG's avatar
    ScottG
    Nomad
    Feb 11, 2020
    I could have used RSA once in 30 years, so I will never pay for it. That time it cost me $200 for a tow.
    If you don't need help changing tires (or even if you do) then you should seriously consider just banking the money. If you do need help and don't have RSA, a simple call to any local towing co. or tire store will get you help - maybe faster than some provider looking for the cheapest route.
  • lots2seeinmyrv's avatar
    lots2seeinmyrv
    Explorer
    Feb 11, 2020
    renojack wrote:
    I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.



    I agree, I do not want my credit card on file with any business for "auto" renewal.

    Email the renewal notice, keep your rates down. Why do you continue to raise rates for loyal customers?

    Especially for those who have been customers for a long time and have not used this service. This service is for peace of mind "in case of emergency", but many customers, including me, have only used it one time in years.
  • westernrvparkow's avatar
    westernrvparkow
    Explorer
    Feb 11, 2020
    For every person who refuses to sign up due to those terms there are probably a dozen renewals that otherwise wouldn't happen should they be required to actively approve that renewal. I admit I am one who doesn't bother shopping around on minor expenses should the service renew automatically but might if I had to be proactive.
  • Rich1902's avatar
    Rich1902
    Explorer
    Feb 11, 2020
    renojack wrote:
    I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.

    And this is why I canceled
    Rich
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Feb 11, 2020
    Hello renojack,

    Thank you for your time and post, please provide your contact number in a private message. We will be glad to call you and discuss your concerns further.


    Thank you,
    Good Sam Care Team

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