ROADSIDE ASSISTANCE

I just had a bad experience with Good Sam over the weekend. We are new RVers...this is the story of what happened this weekend...
"We have been busily sorting and packing all of our stuff, sold almost all of our furniture and giving away the things we can't sell. So my husband went to pick the motor home up from storage yesterday, and it wouldn't start. He called me to come out so that he could try jump starting the battery. No luck. We called the Good Sam roadside assistance number and they had someone else with a bigger charge box come out to jump it...still no luck. This first dispatch for a jump start was a mistake on GS's part as they had told me they would send a roadside mechanic. We called Good Sam back, and they then dispatched a mobile roadside mechanic. He looked at all kinds of possibilities, checking fuses, etc. but still no luck. My husband then called Good Sam back to see about towing the MH to a mechanic, but since they had already made two attempts to help, that was all they would cover.
I called Good Sam myself later in the day and appealed to them and they said that, in fact, they would cover towing to a mechanic since the roadside mechanic couldn't get the MH started."
So the next day... "after calling Good Sam yesterday afternoon and pleading our case, they agreed to provide and cover the towing service. Their representative had put me on hold and asked a supervisor, then came back and said that because the roadside mechanic could not get the MH started, they would cover the towing for us. My husband was not here when I was asked where I wanted the MH to be towed to, so I asked if I could call them back with that information. He told me to call back this morning and they would then do the dispatch for towing when I knew where we wanted it to go. All good so far...right? I did ask him if he was putting everything in the notes they document on the computer and wanted to make sure there would be no problem when I called back this morning and he assured me I wouldn't have to start all over when I called and reached someone new. Well...he lied!! Maybe not intentionally...but I have just gotten off the phone after spending more than 3 hours being shuffled back and forth to different people as I tried to explain and appeal my case. They just kept telling me that at this point I would have to pay for may own towing and then would say, "And how would you like to pay? It will be $295 for the first 10 miles and then $6.00/mile after that. We take all major credit cards." I asked to speak to a supervisor numerous times and was told they were busy. I asked if they could listen to the recorded message of my conversation with the young man yesterday who said he gotten approval to have the towing covered. They said they were too busy. At times, they became a bit rude to me. It was almost like they were saying I was lying about what I had been told yesterday. FINALLY, my persistence paid off and they got a supervisor on the phone, who was much more interested in hearing what I had to say. She was also trying to explain to me why they couldn't cover the towing. I asked her if she would just listen to the recorded phone conversation I had last night with their representative who made the promises to me to cover the towing. She said she would listen to it and call me back. And guess what....she said that after hearing what was said on the recording, they would honor what I was told and that they will now cover the towing. But honestly, no one should have to go through what I just went through. I had to really persist to get to this point and it has worn me down. Rest assured, I will look for coverage elsewhere from now on and I can, with out hesitation, say that I will never recommend Good Sam for Roadside Assistance Coverage from now on! Did someone say Coach Net was good...lol? :) "

You will also need. Check with aaa to see if your plan or what plan will handle rvs.

AAA just like any road side assistance company hire local tow companies

Please excuse my monumental ignorance. I am considering getting the roadside insurance, but will AAA take care of that, or is it that AAA maybe has no tow vehicle large enough? Can anyone make a comparison?

My daughter was at school in Ohio and her battery went dead Tuesday. I told her to call Good Sam. They showed up 1/2 hr early and got her going. Glad we have
Good Sam.
Ed

We recently took a trip in our class A coachman cross country elite to Louisiana. On our way home, we lost all power to our coach. We called our good sam club road side assistance, they got us a wrecker and had us towed into the shop. within an hour of getting there, we were fixed and on our way home before the winter snow and sleet got there. 1/27/14 thanks Good Sam Club, Mr. & Mrs. Gibson of Nash, Oklahoma

zrone90 wrote:
They would only tow my GMC truck 2 miles to Joe Blows garage. I had to pay to tow the other 25 miles to GMC dealer to get truck serviced under warranty. Yes I explained this all on the phone before the truck arrived.

The only contract that offers unlimited towing (up to 100 miles) is the platinum plus. All others will tow you to the nearest repair location "willing and able" to repair the problem.

I have a friend with a class A who had a failure with an Allison transmission. The willing-and-able facility was a $1500 tow bill away. The RA covered it all.

Please read and understand your contract. Your vehicle warranty has nothing to do with your tow distance.

zrone90 wrote:
They would only tow my GMC truck 2 miles to Joe Blows garage. I had to pay to tow the other 25 miles to GMC dealer to get truck serviced under warranty. Yes I explained this all on the phone before the truck arrived.

If the truck is under warranty, I would suspect you have free roadside with it anyway. Why not use them instead?

They would only tow my GMC truck 2 miles to Joe Blows garage. I had to pay to tow the other 25 miles to GMC dealer to get truck serviced under warranty. Yes I explained this all on the phone before the truck arrived.

Henry wrote:
The first time I called was 10 miles out of Alexandra, La. I blew a tire on the 5th wheel and called GS. was told it would it would be around 1 hr. I waited two and a good Samaritan stopped and helped me change it. I called GS to tell them I was on the road and they told me they had not found anyone to send. The second time I was in the city of Monte Vista Colorado on the city police parking lot. Blew another tire. Waited for GS for over an hour and they called to tell me there was no one in that area to change it. Again I changed it my self. The transmission incident was between Abilene, Texas and Cisco, Tx. They hauled it to a garage that said they didn't work on Allison transmissions, so we had to pay to have it hauled to a Chevy dealer that I had to pay for.

Sounds like you blow a lot of tires. AS far as the transmission issue, could it be that the repair facility wasn't aware that your transmissions was an Allison transmission? Did you tell GS when you called them that you had an Allison transmission and that they need to find a place that can fix it? The people on the other end of the phone are not mechanics or fortune tellers. I for one wouldn't know that your truck had a certain type of transmission and that certain places wouldn't work on them.