Shady Acres / Good Sam / RV Park / Comments

GlennLever wrote:

I see you are a new member, are you part of the goodsam team?

Will this get to the park owner or the park management. No need to waste my time if it is only going to the park management as that is where the problem occurred.

Hi - yes, you have reached Good Sam Park Services. Your message will be relayed to the park owner of Shady Acres RV Park, and they will contact their park management regarding the situation.

Thanks!
MaryEllen
Good Sam Park Network

Good Sam Network wrote:

GlennLever wrote:
We are currently saying over night in the Shady Acres Travel Park, Ft Myers Florida.

We made our reservation several days in advance, announced our length.

Upon our arrival we were treaded very poorly, slapped with a storage fee.

The park manager was just flat out unreasonable and keep threatening to not allow us to stay.

I would like to detail the situation to the owner of the park.

Is there some way to get the name and address to do so?

The park itself is nice and I am sure, based upon appearances, that this is not the management style the owners have in mind for the park.

Hi GlennLever - thank you for contacting us regarding your stay at this park. I apologize for the way you were treated at this Good Sam Park and although we cannot give out the owner's information, we want to make sure the park is aware of this situation. Please email the complaint to parks@goodsamfamily.com and we will share your feedback with the park owners. If you would like them to reply to your complaint, please provide your contact information in the email.

Again, thank you for your feedback about Shady Acres RV Park.

Happy Travels,
MaryEllen
Good Sam Park Network

I see you are a new member, are you part of the goodsam team?

Will this get to the park owner or the park management. No need to waste my time if it is only going to the park management as that is where the problem occurred.

GlennLever wrote:
We are currently saying over night in the Shady Acres Travel Park, Ft Myers Florida.

We made our reservation several days in advance, announced our length.

Upon our arrival we were treaded very poorly, slapped with a storage fee.

The park manager was just flat out unreasonable and keep threatening to not allow us to stay.

I would like to detail the situation to the owner of the park.

Is there some way to get the name and address to do so?

The park itself is nice and I am sure, based upon appearances, that this is not the management style the owners have in mind for the park.

Hi GlennLever - thank you for contacting us regarding your stay at this park. I apologize for the way you were treated at this Good Sam Park and although we cannot give out the owner's information, we want to make sure the park is aware of this situation. Please email the complaint to parks@goodsamfamily.com and we will share your feedback with the park owners. If you would like them to reply to your complaint, please provide your contact information in the email.

Again, thank you for your feedback about Shady Acres RV Park.

Happy Travels,
MaryEllen
Good Sam Park Network

PastorCharlie wrote:
This information is on the website you posted.

OFF SITE STORAGE


Only one private passenger vehicle and RV permitted per site.
Second private passenger auto/truck - no charge.
All other vehicles must be put in storage.
Additional vehicles while staying in park;
$5.00/day - $15.00/week - $40.00/month
Non-residents (never staying in park)
$6.00/day - $30.00/week - $60.00/month
ALL STORAGE FEES MUST BE PAID IN ADVANCE
ALL STORAGE FEES ARE SUBJECT TO STATE SALES TAX


Shady Acres RV Park
19370 S. Tamiami Trail
Fort Myers, FL 33908-4803
(888) 634 - 4080
camp@shadyacresfl.com

Here is a little detail.

We called to make the reservation.

We announced our length as we have had problems in the past.

We were told we would have to separated and there would be a storage fee.

No problems.

We were called back by the park and told they had a site that the trailer and motor home could remain together on.

THEY CALLED US BACK AND TOLD US TRAILER AND MOTOR HOME ON THE SAME SITE AND NO STORAGE FEE.

We arrived and the manager was rude and threatened to turn us away.

The Reservation had been prepaid, and we had to pay another $6.25 with tax for the storage fee.

The fee is not the problem, in fact I had agreed to pay it originally.

Again they called US back and said we would not have to pay the storage fee and that it would stay on the same site as the motor home.

The problem is the way the manager treaded us.

I have since learned (talking to the park maintenance personal) that the manager is having dental surgery on Monday for an infected jaw.

Also the only spot long enough for the motor home and trailer in the park had been given to someone else earlier in the day.

Message deleted

GlennLever wrote:
We are currently saying over night in the Shady Acres Travel Park, Ft Myers Florida.

We made our reservation several days in advance, announced our length.

Upon our arrival we were treaded very poorly, slapped with a storage fee.

The park manager was just flat out unreasonable and keep threatening to not allow us to stay.

I would like to detail the situation to the owner of the park.

Is there some way to get the name and address to do so?

The park itself is nice and I am sure, based upon appearances, that this is not the management style the owners have in mind for the park.

How many vehicles did you bring? Anything over two personal vehicles and your RV will be charged a storage fee.

This information is on the website you posted.

OFF SITE STORAGE


Only one private passenger vehicle and RV permitted per site.
Second private passenger auto/truck - no charge.
All other vehicles must be put in storage.
Additional vehicles while staying in park;
$5.00/day - $15.00/week - $40.00/month
Non-residents (never staying in park)
$6.00/day - $30.00/week - $60.00/month
ALL STORAGE FEES MUST BE PAID IN ADVANCE
ALL STORAGE FEES ARE SUBJECT TO STATE SALES TAX


Shady Acres RV Park
19370 S. Tamiami Trail
Fort Myers, FL 33908-4803
(888) 634 - 4080
camp@shadyacresfl.com

Hello GlennLever,

I have located your membership information and have forwarded your contact and posting to our park services department for review and follow up. Thank you for bringing this to our attention. Someone should be in contact with you on the following business day.

Ryan F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com