Smile & Swipe Card

GoodSamFamily wrote:
Hi johndeerefarmer,

For any Life members who want to receive the new card, we are happy to provide! The Swipe & Save version of the Life membership card is provided on a by-request basis because some Life Members are no longer active, many already have the Pilot Flying J RV Plus Charge Card and are saving more than the 3¢, some use other fuel card programs or are simply not interested in the Swipe & Save discount at Pilot Flying J. Sending the card on a by-request basis allows us to use the dollars we would have otherwise spent to develop other benefits and services.

Regards,
Good Sam Club Team

Thanks for the response. May I suggest you add a note on the website that Lifetime members need to ask for it. You only mention that renewing members receive it.

johndeerefarmer wrote:
I am a life member and never received the card either so I just sent an email to request it. I ask the same question as the poster several posts above. Why did I have to request this new card? It should be sent automatically to lifetime members. Seems that you are ignoring your lifetime members.

I'm a life member and don't want or need the new card. As they mentioned I have the rv plus card from flying j and receive more than twice the rate of that card.

Hi johndeerefarmer,

For any Life members who want to receive the new card, we are happy to provide! The Swipe & Save version of the Life membership card is provided on a by-request basis because some Life Members are no longer active, many already have the Pilot Flying J RV Plus Charge Card and are saving more than the 3¢, some use other fuel card programs or are simply not interested in the Swipe & Save discount at Pilot Flying J. Sending the card on a by-request basis allows us to use the dollars we would have otherwise spent to develop other benefits and services.

Regards,
Good Sam Club Team

I am a life member and never received the card either so I just sent an email to request it. I ask the same question as the poster several posts above. Why did I have to request this new card? It should be sent automatically to lifetime members. Seems that you are ignoring your lifetime members.

I requested via email, a new "Swipe & Save" card on Jan. 20th, 2014 evening... I received my new cards, via US Mail on February 6th, 2014. Not sure how it could of been much easier or quicker?

bound4fl wrote:
If I am a life member, why do I need to request a swipe card? I didn't request all of the "stuff" to get insurance or extended service warranty. It gets sent to me automatically.
So I guess I will now call to request my card.

Because the "stuff" you are getting are offers. You aren't getting actual printed material (official membership cards). That all has to deal with marketing. Not every life member will want the swipe card. I haven't called for one. That's because I already have the RV Plus Card and don't need the swipe card. The RV Plus Card gives me more than the regular swipe card.And there are others that don't want to have anything to do with Flying J. I'm sure every new members card, whether life or not, has the swipe feature.

bound4fl wrote:
If I am a life member, why do I need to request a swipe card? I didn't request all of the "stuff" to get insurance or extended service warranty. It gets sent to me automatically.
So I guess I will now call to request my card.

bound4fl,

Please give us a call at your convenience, 1-800-234-3450 and request new Lifetime Membership cards with the swipe and save feature. I apologize, but ordering lifetime membership cards is different than Good Sam sending you information/acquistions on products and services. If you would like to opt out of those mailings, let the member services agent sending you new cards know you would like your mail suppressed!

Thank you for your membership,

S. Wilmes
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

If I am a life member, why do I need to request a swipe card? I didn't request all of the "stuff" to get insurance or extended service warranty. It gets sent to me automatically.
So I guess I will now call to request my card.

Requested my cards about 2-3 weeks ago and they arrived today exactly as described above.

Good morning & thank you for all your comments. We would like to apologize for the delay in receiving your Good Sam Club membership kits. Over the past few months we have been tracking the time it takes from when your request is processed through our system until the time arrives in members’ homes. Since we have begun this test we have received all of our sample kits within an average 3 weeks.

Your membership cards will arrive in a large white envelope that states “Membership Card Enclosed” in a black box on the right side of the envelope and “Please Open Immediately” underneath your name and address.

If you haven’t received your new membership cards within 3 weeks please send us a private message with your mailing address. We will be more than happy to investigate as to why you haven’t received your cards and ask our vendor to expedite a new membership kit to the address you provide.

Thank you for bringing this to our attention & have a wonderful week!