Sorta Tangent....... COAST TO COAST

Question

Got my renewal today in the mail for Coast to Coast, two months early by the way, and there was an insert stating:
"renew now and get a vacation package included"
For some history...
I pay lots of money to :
Good Sam
Platinum Plus Roadside Assistance
Coast to Coast

When I called to find out about if I "needed to take a friendly 90 minute sales presentation with our friendly staff", I got my answer.

THEN:

The call center rep hit me for UPSALES
on:
4 year renewal to C to C
Renew NOW Save $5.00
Start automatic billing
and a whole lot of other stuff.

When I finally asked her to "Stop upselling :
me", she said "Just doing my job"

Besides all the junque mail coming from G.S Enterprises
and the money spent.

WHY ARE THEY SO INTRUSIVE?

bdpreece · Answer

Jaybird wrote:SNIPWHY ARE THEY SO INTRUSIVE?Because we let them.  Hang up and get on with your life, or tell them to f#$% off and then hang up and get on with your life.  If they suck in one person out of a thousand they are still making it worth their while.

marktwain · Answer

Good Sam is practicing the what our country is based on ------profit and making money$$$$$$$

old-biscuit · Answer

You called them.........Yes I have C2C and NO I don't pay much attention to renewal offers.I'll fully aware of when ALL renewals occur and I pay when I decide.We shifted to 'paperless' years ago and don't get junk mail and if I get an early e-mail reminder....click it's goneI was not tickled when C2C got Good Sam'd..........they already messed up the directory. Just waiting for the next, new and improved involvement....urggg

good_sam_care_t · Answer

Jaybird wrote:Got my renewal today in the mail for Coast to Coast, two months early by the way,  and there was an insert stating:"renew now  and get  a vacation package included" For some history...I pay lots of money to :Good SamPlatinum Plus Roadside AssistanceCoast to CoastWhen I called to find out about if I "needed to take a friendly 90 minute sales  presentation with our friendly staff", I got my answer.THEN:The call center rep hit me for UPSALESon:4 year renewal to C to CRenew NOW Save $5.00Start automatic billingand a whole lot of other stuff.When I finally asked her to "Stop upselling :me", she said "Just doing my job"Besides all the junque mail coming from G.S Enterprisesand the money spent.WHY ARE THEY SO INTRUSIVE?Hello Jaybird,Thank you for posting.  Allow me to apologize to you.  We are sorry that offering you options for renewal, savings, and some of our other products is what you consider intrusive.  I will pass this along to management on your behlf.Wes RobinsonMarcus' Rapid Response Teamgoodsamcs@goodsamfamily.com

Forum Discussion

Sorta Tangent....... COAST TO COAST

4 Replies

About Customer Support

Related Content

Locked Out...Sorta

Coast to coast

Sorta 'Survey' - IKEA RV Stuff

Gulf coast trip

Rebuilding a slide out.....sorta