Switched to Paperless Without Our Knowledge/Consent

Well, I noticed a coverage I did not understand on the policy so called about it. She wanted to verify my phone number and email address. She gave me our old email address and I told her my husband changed it to a new address. She looked at the renewal and read me that address which was the new address. She doesn't know why the person did not update the email address on our account. So, all emails would never have reached us on our "paperless" account because they didn't update the email address when we put in the change. So, just be very careful when dealing with them.

I have sent a private message with the requested information. I did find this disturbing and have been trying to spread the word for others to watch for this to happen. Serious business in my opinion.

A customer service rep called and said that she had a tape of a conversation where my husband agreed to paperless. He thought he was agreeing to be able to just pay the bill on line which is what he was trying to do, as we usually did, after receiving the paper bill. She did play the tape for me. It sounds like a misunderstanding. My husband was very frustrated that he was unable to get into the website to pay the bill last spring. Previously, we really didn't have problems and have been with them since 2001. So, maybe they require you to be paperless if you want to pay online?

The fact remains that they did not answer my email reference the change in the name and where our bill was and did not send a paperless bill either.

Also, policy numbers have changed which I did not notice and they have new software that the bugs are supposed to be worked out of.

I still don't understand the switch to National General and at this point, I am more than a little suspicious of nothing changing other than the name.

Hi Brookside,

Thanks for your post. I am pretty certain that it is not a standard policy of National General or any other company to change to online document delivery without notification and permission. Could you please send me a private message with your name and address so I can investigate how this occurred? Thanks for your help.

ReneeG wrote:
Is this for roadside insurance or an extended warranty plan?

Neither. This is the insurance on our 2 vehicles and pop-up camper. We have to have current proof of insurance in our vehicles.

We pay the bill by credit card online but I believe this switch over is what caused us not to receive a paper bill. I don't trust them enough not to have paper especially since they don't answer their email and in that email, I asked why we had not received a bill so...............

With Spam filters being what they are, this is not wise for them to do.

All Good Sam Insurance is, is an Insurance agent. They are using National General as their primary carrier, because NG offered them the biggest kick back for selling their insurance. You can buy the same insurance through other agents and probably for considerably LESS money.

I have seen companies say: You will be changed to paperless unless you do this or click this. Pretty dangerous. I about got cancelled on insurance a long time back because my zip code got changed and the mail folks just trashed my statement. I had forgotten to inform the insurance company of the change. Found out after getting back from vacation that I had been driving with possibility of no coverage!

However, if they will do email statements I have grown to love'em. I pay everything by credit card that I can and automate all that will allow it. Makes life a little simpler for me. And, pixels do not get into landfills after they are discarded.

Is this for roadside insurance or an extended warranty plan?