I have only needed to call roadside assistance two times in my three years of membership. First time in the middle on Knoxville Tn with tow / service centers all around me. Yet I was told it would be a long wait (over 30 minutes) for a jump start. I had jumper cables and found help.Today I had a blow out. I have a spare and only needed someone to change it. I did not have a jack because I was only 10 miles from home. After a 30 minute phone call I was told it would be an additional 90 minutes before someone could help. We were in the heat and needed to get help sooner that the two hours it was taking. We found someone that was willing to help and we were gone to about 20 minutes. Not happy with the slow response times. So as of this date in have needed service on two occasions and have been able to use it.

Thank you for the post TNRIVERSIDE. I apologize that your request for service did not meet your expectations. Please send me a private message with your membership info and the phone number you would like to be called at and someone will contact you.Thank you,Zach

I am generally sympathetic with those who have problems with Good Sam and Camping World, but as I interpret the original poster's comments, it think he is being unreasonable. Tow services have many customers to deal with and can't just drop the demands of others to put RVers at the front.Just my opinion.

From my experience, it doesn't make any difference if you are in an RV or the family car. They keep you on the phone for around 10-15 minutes to get your information, and then you have to wait for a minimum to 30 minutes for someone to get there. I've never needed it for the RV, but have used it a few times for the car/truck. We have AAA.

Ed_Gee wrote:I am generally sympathetic with those who have problems with Good Sam and Camping World, but as I interpret the original poster's comments, it think he is being unreasonable. Tow services have many customers to deal with and can't just drop the demands of others to put RVers at the front.Just my opinion.I agree, 30 minutes for a jump is pretty reasonable. Call has to be assigned, worker need to be available, then they need to locate you. Did I mention traffic issues could be an issue.The 90 minutes after 30 minutes on the phone, was the 30 minutes taken locating a service shop that could handle the call. Likely they had other calls ahead of the OP.Just wondering if the OP bothered to call and cancel the two service calls?

TNRIVERSIDE wrote:I have only needed to call roadside assistance two times in my three years of membership. First time in the middle on Knoxville Tn with tow / service centers all around me. Yet I was told it would be a long wait (over 30 minutes) for a jump start. I had jumper cables and found help.Today I had a blow out. I have a spare and only needed someone to change it. I did not have a jack because I was only 10 miles from home. After a 30 minute phone call I was told it would be an additional 90 minutes before someone could help. We were in the heat and needed to get help sooner that the two hours it was taking. We found someone that was willing to help and we were gone to about 20 minutes. Not happy with the slow response times. So as of this date in have needed service on two occasions and have been able to use it.What was wrong with the A/C that it could not be run while waiting for service. I suggest you drop all roadside plans because none will be fast enough for you.

Two strikes. Not a happy camper. Again. | Good Sam Community

21 Replies

toedtoes
Explorer III
Aug 31, 2016
MitchF150 wrote:
rhagfo wrote:
SDcampowneroperator wrote:
Why didnt you have a jack? And the wrench. Thats motoring 101. change your own tire. Be prepared, not dependant.
.

I give space here could be partly disabled, and older. Truck and many RV tires are heavy and not easy to change. Not all 65 year old are as lucky as I and can still do those things.

I did not have a jack because I was only 10 miles from home. After a 30 minute phone call I was told it would be an additional 90 minutes before someone could help.

I think that's what the call out for the jack was for??

Mitch

Seems to me it would have been easier to simply call home and have someone bring out the jack.

From experience, I do not see a 30 - 90 minute wait for a service call unreasonable. My dad was a tow truck driver when I was little, and I've known many others. They aren't sitting on their duffs for that time hoping they can tick you off. They are out on another service call, bringing a vehicle in to the shop, 30-120 minutes away from you because the prior service wanted to be taken to their preferred shop, etc.
MitchF150
Nomad
Aug 31, 2016
rhagfo wrote:
SDcampowneroperator wrote:
Why didnt you have a jack? And the wrench. Thats motoring 101. change your own tire. Be prepared, not dependant.
.

I give space here could be partly disabled, and older. Truck and many RV tires are heavy and not easy to change. Not all 65 year old are as lucky as I and can still do those things.

I did not have a jack because I was only 10 miles from home. After a 30 minute phone call I was told it would be an additional 90 minutes before someone could help.

I think that's what the call out for the jack was for??

Mitch
rhagfo
Explorer III
Aug 31, 2016
SDcampowneroperator wrote:
Why didnt you have a jack? And the wrench. Thats motoring 101. change your own tire. Be prepared, not dependant.
.

I give space here could be partly disabled, and older. Truck and many RV tires are heavy and not easy to change. Not all 65 year old are as lucky as I and can still do those things.
MitchF150
Nomad
Aug 31, 2016
Wow... If I called anyone to bail me out of a situation that I couldn't resolve on my own and then bitched about how long it took them to get there.... Well...

Okay, 30 minutes on the phone would have pissed me off... I'll give you that..

I've heard it usually takes HOURS for any road service to get to you for the most part..

That's why I don't pay for a national service... I'll just pay the local guy to come out to get me if that's what it takes.. And take my chances on the time frame..

Another reason I carry way more stuff than I need... Will it cover everything? No, and I know that..

I did fix my own grey water tank that dropped on me while in camp.. That was a good one I was kinda proud of solving! :)

Anyway, good luck in the future!

Mitch
SDcampowneroper
Explorer
Aug 31, 2016
Why didnt you have a jack? And the wrench. Thats motoring 101. change your own tire. Be prepared, not dependant.
.
ScottG
Nomad
Aug 31, 2016
I think you are totally reasonable in your expectations. I have used roadside assistance (AAA) a couple of times (auto) and it was around 30 minutes.
90 minutes is NOT reasonable.
darsben1
Explorer
Aug 31, 2016
TNRIVERSIDE wrote:
I have only needed to call roadside assistance two times in my three years of membership. First time in the middle on Knoxville Tn with tow / service centers all around me. Yet I was told it would be a long wait (over 30 minutes) for a jump start. I had jumper cables and found help.
Today I had a blow out. I have a spare and only needed someone to change it. I did not have a jack because I was only 10 miles from home. After a 30 minute phone call I was told it would be an additional 90 minutes before someone could help. We were in the heat and needed to get help sooner that the two hours it was taking. We found someone that was willing to help and we were gone to about 20 minutes.
Not happy with the slow response times. So as of this date in have needed service on two occasions and have been able to use it.

What was wrong with the A/C that it could not be run while waiting for service. I suggest you drop all roadside plans because none will be fast enough for you.
rhagfo
Explorer III
Aug 31, 2016
Ed_Gee wrote:
I am generally sympathetic with those who have problems with Good Sam and Camping World, but as I interpret the original poster's comments, it think he is being unreasonable. Tow services have many customers to deal with and can't just drop the demands of others to put RVers at the front.

Just my opinion.

I agree, 30 minutes for a jump is pretty reasonable. Call has to be assigned, worker need to be available, then they need to locate you. Did I mention traffic issues could be an issue.
The 90 minutes after 30 minutes on the phone, was the 30 minutes taken locating a service shop that could handle the call. Likely they had other calls ahead of the OP.

Just wondering if the OP bothered to call and cancel the two service calls?
olcoon
Explorer
Aug 31, 2016
From my experience, it doesn't make any difference if you are in an RV or the family car. They keep you on the phone for around 10-15 minutes to get your information, and then you have to wait for a minimum to 30 minutes for someone to get there. I've never needed it for the RV, but have used it a few times for the car/truck. We have AAA.
Ed_Gee
Explorer II
Aug 31, 2016
I am generally sympathetic with those who have problems with Good Sam and Camping World, but as I interpret the original poster's comments, it think he is being unreasonable. Tow services have many customers to deal with and can't just drop the demands of others to put RVers at the front.

Just my opinion.

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Two strikes. Not a happy camper. Again.

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