Bad experience picking up RV at LaMesa RV in Davis, CA .
Picked up my new Class A last week at LaMesa RV in Davis, CA. Having dealt with LaMesa before, I should have expected problems, and I wasn't disappointed. My appointment was for 1:00 p.m., but when I got there, they were having a pot luck and weren't finished with my rig. After waiting an hour, my service agent said my rig was ready for the PDI. The walk through with Jim took about an hour, and was pretty much comprehensive. This being my first motor home, I had lots of questions, which Jim explained how things worked. After the PDI, I returned to the office to complete the never ending stack of papers for signing. We waiting for another hour waiting to be told the rig was ready for me to transfer my stuff from my trade-in to my new rig. I walked back to the service bay and found nothing had been done, and no one knew what was happening with my rig. Seeing my trade-in parked near my new rig, I began moving things over until someone came out to finish getting my rig ready. That took another hour. Finally, my rig was ready to drive away. Then we noticed a problem with the passenger seat belt which needed to be replaced. I also noticed a problem with a piece of trim that required the rig to go back to the service bay for repair. After another hour (if you're keeping track, that's five hours now) I noticed all the service personnel leaving for the day. I walked to the service department to find out the status of my rig. No one was around and the service department was closed. I found my service agent as he was leaving and asked about my rig. He said it was ready quite some time ago and that I should have been informed that it was ready. Someone should have driven the rig back to the office and informed me of the repairs. That was never done. Also, I was missing some shelves in my refrigerator that the service manager said he would order right away. That never happened either. I called recently and they ordered my shelves. Why would the shelves be missing from my refrigerator unless they were removed to put into another rig? The shelves were there when I purchased the rig. The service agent told me he couldn't take some from another rig to put in mine due to some manufacturer "law". Seemed odd, but I accepted his excuse thinking I would get my shelves in time for our first camping trip. Yeah, right. When pigs fly. I hope others getting new rigs at LaMesa RV in Davis have better results than I had. I'm thinking this is the last time I'll ever do business with them.
