Blue Ox Stands by their Products
In February 2014, our first day of traveling in the new year, my Blue Ox Aventa LX tow bar failed after 350 miles and 50 miles from our destination. One of the two bars became disconnected and dragged on the pavement. No damage occurred to my Jeep or Motor home. It cost me a $75 cab ride to recover my toad and about $1000 for a new Road Master tow bar at the nearest Camping World.
My Blue OX tow bar was purchased in 2007 as a factory rebuilt model on ebay. It was shipped directly from Blue OX. It was replaced once by Blue OX and serviced by a Blue OX rep about two years ago. We towed our Jeep about 100k miles until it failed. I reported the incident on RV.net and sent my post and multiple photos to Blue OX. Never received any reply.
Prior to our summer 2015 travels I loaded the damaged tow bar in the MH and looked for an opportunity to return it to Blue Ox. In September 2015 at the SMART travel Group National Muster in Perry, Georgia there was a Blue OX vendor and Factory rep there so I left it with him with my request that he return it to the factory so the cause of the failure could be determined.
The Factory rep immediately disassembled it and found pieces of a shattered roll pin that previously secured the threaded end of the bar.
A few weeks later I received a phone call from Blue Ox saying since I had returned a damaged tow bar they would send me a brand new one.
This week a brand new Blue Ox Aventa LX tow bar and new safety cables arrived at my door at no cost. I look forward to continuing our travels with Blue OX. I love American companies that stand behind their products.
My Blue OX tow bar was purchased in 2007 as a factory rebuilt model on ebay. It was shipped directly from Blue OX. It was replaced once by Blue OX and serviced by a Blue OX rep about two years ago. We towed our Jeep about 100k miles until it failed. I reported the incident on RV.net and sent my post and multiple photos to Blue OX. Never received any reply.
Prior to our summer 2015 travels I loaded the damaged tow bar in the MH and looked for an opportunity to return it to Blue Ox. In September 2015 at the SMART travel Group National Muster in Perry, Georgia there was a Blue OX vendor and Factory rep there so I left it with him with my request that he return it to the factory so the cause of the failure could be determined.
The Factory rep immediately disassembled it and found pieces of a shattered roll pin that previously secured the threaded end of the bar.
A few weeks later I received a phone call from Blue Ox saying since I had returned a damaged tow bar they would send me a brand new one.
This week a brand new Blue Ox Aventa LX tow bar and new safety cables arrived at my door at no cost. I look forward to continuing our travels with Blue OX. I love American companies that stand behind their products.
