Breakdown Information
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2000 Rexhall Rose Air
Ford F-53 with 210hp V-10
126,000 miles
US Highway 421 between Wilkesboro and Boone NC
Blew a sparkplug - 4th from rear on left bank
Called Good Sam Road Service at 12:28 August 29, 2011
fonecon results:
I clearly told phone rep I needed a shop that could work on a Ford V-10 engine;
Boone Ford claimed to be busy
Good Sam rep said Robert Handy Camping in Wilkesboro could do the service;
At 01:30pm Good Sam Rep said a tow company had been contacted and would arrive within 100 minutes;
Mountain View Towing arrived at 3:00 pm, very professional, towed to Robert Hamby Camping - THEY DON'T DO ANY ENGINE OR CHASSIS SERVICE!
Moved up road to truck stop where Mountain View Tow operator waited while I drove over town looking for a service shop. Couple of leads were dead. Advanced Auto Parts clerk was my savior. First lead declined to service. Second was small home based mechanic who didn't have room in shop, but said if I could get it towed to a Food Lion parking lot near him he would look at it and thought he could fix.
Mountain View Towing had waited while I searched and towed the MH to Food Lion where I received permission from the manager to park it waiting service.
5:30 pm Ronnie (home based mechanic) arrived, found blown plug and left to get plug and coil replacement;
6:15 pm Ronnie returns with parts, replacement plug different type, but apparently authorized replacement, wouldn't tighten; need helicoil, will return in morning to install.
Lessons Learned:
1. I should have called Robert Hamby Camping to verify they could do the service. They claimed Camping World had not contacted them. Apparently they did a "Google" for RV service.
2. Never trust Camping World Road Service to find you a shop capable of doing the repairs needed.
Edit 1: Plugs installed 8 years ago at 42k miles.
I apparently have the "4 thread heads" on my V-10
Plug blew at normal cruise power.
Ford F-53 with 210hp V-10
126,000 miles
US Highway 421 between Wilkesboro and Boone NC
Blew a sparkplug - 4th from rear on left bank
Called Good Sam Road Service at 12:28 August 29, 2011
fonecon results:
I clearly told phone rep I needed a shop that could work on a Ford V-10 engine;
Boone Ford claimed to be busy
Good Sam rep said Robert Handy Camping in Wilkesboro could do the service;
At 01:30pm Good Sam Rep said a tow company had been contacted and would arrive within 100 minutes;
Mountain View Towing arrived at 3:00 pm, very professional, towed to Robert Hamby Camping - THEY DON'T DO ANY ENGINE OR CHASSIS SERVICE!
Moved up road to truck stop where Mountain View Tow operator waited while I drove over town looking for a service shop. Couple of leads were dead. Advanced Auto Parts clerk was my savior. First lead declined to service. Second was small home based mechanic who didn't have room in shop, but said if I could get it towed to a Food Lion parking lot near him he would look at it and thought he could fix.
Mountain View Towing had waited while I searched and towed the MH to Food Lion where I received permission from the manager to park it waiting service.
5:30 pm Ronnie (home based mechanic) arrived, found blown plug and left to get plug and coil replacement;
6:15 pm Ronnie returns with parts, replacement plug different type, but apparently authorized replacement, wouldn't tighten; need helicoil, will return in morning to install.
Lessons Learned:
1. I should have called Robert Hamby Camping to verify they could do the service. They claimed Camping World had not contacted them. Apparently they did a "Google" for RV service.
2. Never trust Camping World Road Service to find you a shop capable of doing the repairs needed.
Edit 1: Plugs installed 8 years ago at 42k miles.
I apparently have the "4 thread heads" on my V-10
Plug blew at normal cruise power.
