Forum Discussion

Papa_O's avatar
Papa_O
Explorer
Jul 20, 2014

Class B dealer support

I have a few questions that will help me narrow my focus searching for a class B motorhome.

#1. How likely is a dealer to service a class B motorhome not bought at their dealership?

#2. This question is related to the first question. Will dealers service the same brand that they sell, even though the unit was not bought at their dealership?

#3. I was quoted a price for a new Roadtrek Adventurous, that is 13 1/2% below MSRP. Is that a reasonable discount? Should I expect more?

I would appreciate your input.

Thanks.

6 Replies

  • Papa O wrote:
    Charles, thank you for mentioning that. I should have stated the quote was for the 2015.


    i see you live in wayland ma. i live in Springfield area and am going to

    try to negotiate a deal with Crowley in Bristol CT. they are closest to me.

    I assume you are going to try first at Campers Inn. they will be my second choice if i do not like Crowleys deal.

    13.5 percent on a brand new ordered roadtrek seems reasonable to me.

    you might be able to squeeze a couple more percent.

    I am going to order a special Ranger not fitted out like any other in the country.

    my wife and i are going to try to get the best deal we can-but we want what we want.Crowley has a ranger at a great price right now but its outfitting is not for us.

    you can definetly get a better deal for one off a lot.

    good luck.
  • If a dealer is so busy servicing their own customers they might be reluctant. Also, they are more familiar with the brands they sell. The equipment like generators, refrigerators, stoves, microwaves, water heaters, air conditioners, etc. are all pretty common and should be serviceable by any reputable dealer. Then there are many RV service centers that are non-denominational (no RV brand sales).

    Warranty work is usually the biggest hangup. I had warranty work on my Great West Van in Florida and all it took was a simple phone call to Winnipeg and the assurance GWVan would pay the bill. Great West Van only had about 3-4 dealers nationwide at the time. Advanced RV has no dealer network but they assured me they would handle any warranty problems in a similar manner. I would like to know if the manufacturers that have extensive dealer networks whether they would be more reluctant to allow an independent do warranty work. No manufacturer has that extensive or convenient network unless there is one down the road from you.

    Discount off MSRP is an age old game. MidwestRVSales.com runs a weekly ad in the Minneapolis Star Tribune newspaper. They list MSRP price alongside Special Pricing. Dealers do the same at RV shows. Am I to assume the special price is the final price? It didn't work that way when I bought my first B in 2006. The dealer had posted an MSRP and a sale price. I still counter offered my price and eventually brokered something in between my price and their sale price. At the same time shortly before striking that deal I walked away from another B when I could not get my price or close to it. It really all comes down to how much the dealer wants to move inventory.
  • The only thing about using dealers other than your own, is that often they prefer to service their own customers first. So you may have to wait for an appointment to open up.

    Just like any business, quality of service varies. Some will help you promptly if you are broken down, and some willl make you wait or turn you away.
  • Charles, thank you for mentioning that. I should have stated the quote was for the 2015.
  • First, 13-1/2% is an insult especially if it's on a 2014 model with the 2015 units soon to be here if not already here, go for much more. I'm not sure about other manufacturers but Pleasure-way, if you are located more than a certain distance from a authorized dealer will allow you to go to any RV dealer for warranty repairs. As far as general service, anyone can do that. Good luck on your search, it's always a lot of fun. Just a note, Van City in St. Louis will give you a honest quote over the phone and fly you in to pick up one of their units (they carry just about all brands) and you don't have to go back to St. Louis for warranty work. A lot of good posts regarding them here on the forum. Give them a call and let them know you got their name form the RV.Net forums.

    Nick
  • They will service any RV (if capable) and if they sell that model. Sometimes they will service RV's they don't sell, but not too likely. Why?, because they carry the service manuals of the units they sell incase they need servicing. But for normal servicing like Generator service, A/C service, and simple generic things like that you will find that most dealers will service that. And as far as the discount normally its around 20%. Good Luck!