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Doug_and_Cassi_'s avatar
Oct 08, 2013

Coach-net Road Service

A word about Coach-net and their inability to secure me a tow truck.

They were unable to get a tow truck for my Jeep that died on Patrick AFB. I had already cleared entry for a tow yet Coach-Net could not or would not secure a tow.

I had to walk back about .3 or .4 mile to get the name of a cross street because they couldn't seem to understand that the road I was on is only about two miles in length total.

After several calls and lengthy waits on hold I finally got hold of a supervisor who said we thought you were going to get your own tow and submit the bill for CONSIDERATION of reimbursement. I explained to her that I paid them to do that and I wouldn't need their service if I had all that info at my fingertips.

As soon as this year's membership expires I will cancel Coach-net and go with anybody else.

I worked very closely with tow companies for 33 years as a member of the California Highway Patrol, some good, some bad. None, zero in those 33 years provided service as poor or non-existent as Coach-net. A total waste of money.

14 Replies

  • MY experience with Coach-Net has been nothing more than excellent. Two tire issues (one of them a Blow out on I-10 near El Paso, Texas) and a warranty...I called them in Florida and they directed me to "my brand"dealer not far away. A Monday morning, 8AM and the dealer was expecting me. Fixed in good time and on my way again.
  • Sorry for the problems that everyone experienced. I had just the opposite experience with CoachNet. They not only sent a lowboy 90 miles, and towed me back the 90 miles, they made an appointment for me at the Freightliner garage. On arrival they assessed the problem and did the repair...2 hours later I was back on the road. I would have to believe that in some cases where there is a problem it isn't so much a CoachNet problem but the wrecker service they have to use in the area.
    If I had the above experiences I too would be ticked.
  • Doug,
    It is very similar to tow trucks on the NYS Thruway (Interstate 90), considered a private road by the state, where the tow operators need to be permitted to enter it. Neither CoachNet or the other ERS companies will send you a tow, because of the permit deal. In your case, the tow operators that CoachNet contacted did not want to take a chance that you had actually obtained him clearance, and probably had experiences on the base before, therefore passed on the call. Can't say I blame him. I had the other ERS outfit and they contractor sent me a just released state prisoner when I broke down in Alabama. We were in a rest area and the Highway Patrol checked to make sure we were not running a prostitution ring because of the guy they had sent. Second time they stranded me for a whole weekend in Columbus, Oh. I ended up doing my own repair to get going. If I were you I would just submit the bill for consideration. Am sure they will pay it, cause you did your part. Be careful what you wish for, you might get it and then not like it!
  • We took a three month trip, so I signed up for coach-net in case there were any problems. We had a problem with the fuel pump not getting power. I called them and found out that they could send someone out to look at it, but if it could not be repaired I would have to pay for the tow. The way the park was laid out it would have been a lot of work to get us out. I tried to explain the situation to the lady, but she said was not going to listen to anyone. I decided to save the tow as a last resort option and started checking for a good shop that would come out, and I found a very good shop. After I talked to the manager he sent his best electrical tech out. He did some checking, and got it started, and it was music to my ears when he said we got it started, now we need to find what caused the problem. It took a little of time, but he found a loose connection. I was really upset with coach net, and I feel paying for road service is a waste of money.