CoachNet - First experience = Awesome!
We opened up our coach at the campsite yesterday. When we arrived the FL tire was extremely low. Clearly leaking.
So I called into CoachNet for the first time. I must say, I was impressed. Answered right away by a real person. First question was "Are you in a safe location?", which obviously I was.
She then asked me a number of questions, to be certain they contacted the right service company. I told her I was pretty sure the air valve was leaking, but she insisted that whoever came out would bring a replacement tire, just in case. She said someone would be out within an hour.
20min later she called back and advised it would be 2.5 hours, but if that's a problem she would find someone else. It was pretty early in the day, so I told her it would not be a problem. As promised the service tech arrived ontime with a call about 10 minutes ahead of time. He filled the tire and quickly checked and found that is was indeed the valve. Took him about an hour to get the coach jacked up the tire off and the valve replaced.
He was a pleasure to talk to and did a very thorough job, even hanging around for 15min after he refilled the tire, to make sure it was holding pressure 100%.
No charge for the service at all. 100% picked up by CoachNet. I saw how difficult it is to change one of those monster tires, so I gave the guy a good tip and thanked him.
After this experience, I'm totally comfortable and happy with my CoachNet decision!
So I called into CoachNet for the first time. I must say, I was impressed. Answered right away by a real person. First question was "Are you in a safe location?", which obviously I was.
She then asked me a number of questions, to be certain they contacted the right service company. I told her I was pretty sure the air valve was leaking, but she insisted that whoever came out would bring a replacement tire, just in case. She said someone would be out within an hour.
20min later she called back and advised it would be 2.5 hours, but if that's a problem she would find someone else. It was pretty early in the day, so I told her it would not be a problem. As promised the service tech arrived ontime with a call about 10 minutes ahead of time. He filled the tire and quickly checked and found that is was indeed the valve. Took him about an hour to get the coach jacked up the tire off and the valve replaced.
He was a pleasure to talk to and did a very thorough job, even hanging around for 15min after he refilled the tire, to make sure it was holding pressure 100%.
No charge for the service at all. 100% picked up by CoachNet. I saw how difficult it is to change one of those monster tires, so I gave the guy a good tip and thanked him.
After this experience, I'm totally comfortable and happy with my CoachNet decision!
