Complaint about a dealer

kedanie wrote:
OK, so you bought an 8 year old used MH that was repo'd. You have to expect that there are going to be some problems with it. I mean, it probably sat for quite a long time which leads to what is called "lot rot". When we bought ours it had been sitting for a year and a half and it took us 2 years tor get everything running properly. That comes with the territory.

The purchasing dealer has offered to fix the brake problem under their warranty. So what if you need to bring it to them, it's going to be a lot less than if you have someone else do it. If it doesn't work then you are only out what it cost to take it to them.

Get over it and quit trying to micro manage something that you admittedly know very little about. There will be many more small to large issues in store for you with an 8 year old used MH. Trust me, been there and done that.

Keith

X2. The selling dealer is trying to take care of you and you are telling him he can't. If I ever had a customer come to me and try to manage a FREE repair by putting another repair shop in the mix I think I would tell him to take it some where else. The free repair is in house. All you have done at this point is tick off a dealer trying to help you.
You are in my opinion expecting too much on a 8 year old coach. Also as a previous 04 Pace Arrow owner ( bought new ) you are having the same problems I had from day one with mine.


Problems with jacks.
WH, never knew when it would light on gas but hardly ever first try.
Awning never did work right.
ABS was a joke, always problems.
Fridge would blow out flame running down the road. (they make a deflector kit for that now)
Day-night shades were always breaking.
Bottom line is your dealer wants to fix it.
LET HIM!

I would like to finish this thread with a huge thanks to this forum to allow people to get things out there and in my case to allow me to vent!

Thanks to all the members with your thoughtful advice, it is greatly appreciated! This forum is so valuable for all of us RVers and it is the members that make it such a huge success!

As some have stated, enough has been said so I will be moving on in good conscience knowing I made the right decision for me and my family.

Thanks again everyone!

I'm with ol Bombero-JC on this one... time to let it go... Let the seller repair and go camping...!

There are not enough free lunches for everyone, or enough shoulders to cry upon.
Dave M

I wonder how many of those "supporters" would feel the same should something like that happen to them, or would they also come here to rant and blow off the steam of it all.

As it is the OP has decided to leave the repairs in the hands of the facility he trusts and has willfully accepted that he will absorb the costs of repairs on his own. Matter of fact, he mentioned this earlier in this thread and then again later on.

Sometimes peace of mind is the value and when trust is lost then peace of mind must be gained elsewhere, which is what it seems the OP has done. Still does not detract from his feelings and urge to rant. After all, that is the way things go.

Get great service at a shop and you tell a lot of people. Get poor service and you tell the world.

kedanie wrote:
Well, by the OP's own statements, the dealer has agreed to fix the problem multiple times under the extended warranty good only at their dealership. The OP has attempted to circumvent them by going to someone else and still trying to get the dealer to pay for the repair that they haven't been given the opportunity to look at.

The dealer is justifiably frustrated with the OP's attempt to micromanage something he knows very little about. The dealer has apparently bent over backwards trying to fix the OP's problem and are frustrated with the OP. If this were me, I would tell the OP to bring it in to have it looked at or go pound sand!

Keith

Yikes!

All-time record for vents/rants!!.:E
(Never to be broken!)

NOT enough popcorn and beer to read the OP's entire "book of woes" word for word. Skimmed the serial "installments" and reader's posts.

Compliments to those who have done so!

Have to agree with "kedanie".

BTW - OP....it doesn't matter whether you name the dealer or not.
(IMO) seems like the dealer has an equal number of supporters.

Time to move on - whichever way that might be.

Good luck.

Maybe there's a better tomorrow!

Maybe...:R



~

stugpanzer wrote:

randallb wrote:
If you do not give the selling dealer the chance and time to effect the repairs you can complain until the cows come home. If the selling dealer fails to live up to their end of the sales agreement then you have an actionable offense. Until they try and fail the repair, tell you they are not attempting to fix the issue(s) and you are out actual expenses to repair the vehicle you have no actionable offense. In simple terms, YOU CAN NOT SUE for restitution until you spend money. No court will find on a he said, they said, you said case. They will not even hear the case until you actually have out of pocket expenses. So let them fix it or get out your wallet. If you choose to fix the RV yourself without giving the selling dealer the option to repair it first most courts will tell you to go pond sand.
Randy
p.s.
You also have this issue of the RV being a repo unit sold at a discounted price working against you in a court of law.
Good Luck

It has never been my intention to sue. This post was/is a vent on my part for a dealer that lacks tact. Sure, I can go to him and have him do whatever repair he wants to do but I have my concerns for how he will go about doing that. The service center that currently has my coach has been very clear on what they are going to do. The dealer has not and frankly cannot since they don't have it in their possession. Also, the service manager stated to me that they are not even a Workhorse Service center. Additionally when they affected the repairs that I listed after taking possession, I know for a fact that they put used parts on my coach, specifically the driver side leveler and the rear AC fan assembly. How do I know this? because the service manager told me so! Because of the way this owner of this dealership has treated me, I have no trust in what he says and what they want to do. The owner has taken my queries personally and, in my opinion, out of context and his feelings are hurt. Welcome to the real world of big boys and girls making decisions that they feel is correct for the safety of their family! We are at an impasse. In the end, I have never been treated by a company where I am a customer as this RV dealership has treated me. His lack of tact and lack of respect is bewildering to me. I owned a business for over 20 years and I can't imagine treating people as he has and I had some real crazy customers at times! But then again, the deal is done, the sale is complete and now as some have stated, I am now a liability.

Oh, and who said it was sold at a discounted price because of being a repo? I never did! Their words, "We will make it like new". What have I misunderstood about that statement? When you buy a new coach, do you expect everything to function and if not do you hold the dealer responsible to get it working because it is new? So, how does their own statement make my situation different from buying a new coach? if they don't want to live up to what they say, "we will make it like new" then don't say that!

Actually,you have reach the "Royal PITA" with this post. You are nitpicking every little thing and word..."We will make it like new"...was it in writing...You have never stated this...Grow Up!...Let the dealer fix under their warranty, move on and enjoy the RV, life is too short to worry about the little things.

Travelon

So the selling dealer makes your coach "Like New" by repairing the rig with parts scavenged off another (or multiple other) unit. That is fine for the A/C or even the leveling system but when it comes to the braking systems, you need some sense of confidence in the ability of the system to operate properly.

Turning a three grand repair project in to a couple hundred bucks repair by possibly utilizing scavenged parts does not instill confidence in the ability of the unit to operate properly when needed the most, in the field.

If the A/C fails again due to the scavenged parts then all you end up with is discomfort inside the rig. If the parking brake fails due to scavenged parts used to repair it then the consequences could result in property damage, injury or even death.

If i have a manufacturer certified mechanic tell me the repair must be and can only be done properly in one manner and the selling dealer that is NOT manufacturer trained and certified telling me they can do it their way for a small fraction of the cost I tend to wonder who to trust and I am not likely trusting the guy that is cheapening out.

randallb wrote:
If you do not give the selling dealer the chance and time to effect the repairs you can complain until the cows come home. If the selling dealer fails to live up to their end of the sales agreement then you have an actionable offense. Until they try and fail the repair, tell you they are not attempting to fix the issue(s) and you are out actual expenses to repair the vehicle you have no actionable offense. In simple terms, YOU CAN NOT SUE for restitution until you spend money. No court will find on a he said, they said, you said case. They will not even hear the case until you actually have out of pocket expenses. So let them fix it or get out your wallet. If you choose to fix the RV yourself without giving the selling dealer the option to repair it first most courts will tell you to go pond sand.
Randy
p.s.
You also have this issue of the RV being a repo unit sold at a discounted price working against you in a court of law.
Good Luck

It has never been my intention to sue. This post was/is a vent on my part for a dealer that lacks tact. Sure, I can go to him and have him do whatever repair he wants to do but I have my concerns for how he will go about doing that. The service center that currently has my coach has been very clear on what they are going to do. The dealer has not and frankly cannot since they don't have it in their possession. Also, the service manager stated to me that they are not even a Workhorse Service center. Additionally when they affected the repairs that I listed after taking possession, I know for a fact that they put used parts on my coach, specifically the driver side leveler and the rear AC fan assembly. How do I know this? because the service manager told me so! Because of the way this owner of this dealership has treated me, I have no trust in what he says and what they want to do. The owner has taken my queries personally and, in my opinion, out of context and his feelings are hurt. Welcome to the real world of big boys and girls making decisions that they feel is correct for the safety of their family! We are at an impasse. In the end, I have never been treated by a company where I am a customer as this RV dealership has treated me. His lack of tact and lack of respect is bewildering to me. I owned a business for over 20 years and I can't imagine treating people as he has and I had some real crazy customers at times! But then again, the deal is done, the sale is complete and now as some have stated, I am now a liability.

Oh, and who said it was sold at a discounted price because of being a repo? I never did! Their words, "We will make it like new". What have I misunderstood about that statement? When you buy a new coach, do you expect everything to function and if not do you hold the dealer responsible to get it working because it is new? So, how does their own statement make my situation different from buying a new coach? if they don't want to live up to what they say, "we will make it like new" then don't say that!

If you do not give the selling dealer the chance and time to effect the repairs you can complain until the cows come home. If the selling dealer fails to live up to their end of the sales agreement then you have an actionable offense. Until they try and fail the repair, tell you they are not attempting to fix the issue(s) and you are out actual expenses to repair the vehicle you have no actionable offense. In simple terms, YOU CAN NOT SUE for restitution until you spend money. No court will find on a he said, they said, you said case. They will not even hear the case until you actually have out of pocket expenses. So let them fix it or get out your wallet. If you choose to fix the RV yourself without giving the selling dealer the option to repair it first most courts will tell you to go pond sand.
Randy
p.s.
You also have this issue of the RV being a repo unit sold at a discounted price working against you in a court of law.
Good Luck