Complaint about a dealer

peaches&cream wrote:

deltamaster wrote:

randallb wrote:
I suggest that you get one or two more opinions involved in the argument you have going with yourself. The selling dealer has offered to fix your problem. You do not want them to fix your problem because of someone else's opinion/recommended repair. Since you do not trust the selling dealer then pay to have some one else fix your RV. The selling dealer has offered to honor his agreement. At this point you are the problem.
Randy Bergen

It is difficult to call the buyer the problem after the selling dealer decided that belittling and insulting and trickery were the best way to approach the buyer on all of his matters regarding the after-sale care.

I can understand how you feel if you have not read the entire story but there is an issue of lost trust and confidence which lays solely on the shoulders of the selling dealer.

If you have ever been in sales, especially the owner, you know there are times when you break ties with certain customers. You call the dealer insulting, belittling, and resorting to trickery. I see the dealer saying, "s**t or get off the pot". I would not have offered as much as the dealer has. When you called me and said you have another shop that can do a better job than my shop, I would have said "go for it" and back it up with your billfold.

Please read the entire story. the issues regarding this dealer began before the issue with the parking brake. There is a lot more to the history of this situation than began with the brake failure which is where the buyer trust in the selling dealer began t deteriorate.

I agree there are times when a business needs to fire a customer, however this is not the case here.

The customer purchased a rig with a guarantee offered by the seller. The buyer then contacted the seller regarding issues that needed to be addressed and the seller told the buyer to go ahead and take the trip and make a list and the seller would take care of it when the buyer returned. The buyer did so and was then presented a bill for nearly three grand which the buyer contested.

The seller did not make the buyer pay but DID lecture the buyer, which was in poor form.

The seller self warranties the unit which was apparently not clear to the buyer who was afforded a warranty as part of the sales contract. The vehicle was taken to a certified repair center and given the previous encounter with the seller regarding repairs the buyer is already on shaky footing over trusting the seller.

So we have a certified repair facility disagreeing with the seller over the adequate and effective repairs of the brake system.

Who does the seller believe, a selling dealer who has already degraded the trust or a documented certified repair facility.

Which mechanic should be trusted, a certified and trained mechanic or the mechanic at a local RV dealership garage?

It is a difficult situation at best but had the selling dealer not previously presented a not so professional attitude the buyer might have been less reluctant to believe them at this point.

What would be key here at this point is fort he brake manufacturer to present with the true opinion of the proper repair per their specs.

As for the selling dealer being prepared to honor his part, that is a bit under debate as the certified repair facility is suggesting that what the selling dealer wishes to do may not be possible or may not be adequate.

Now, IMO and if this were my situation I would likely agree and me happy for the selling dealer to perform the repairs if they performed them tot he specifications outlined by the brake manufacturer which would save the selling dealer in Labor charges which I am sure are a large chunk of the bill from the certified repair facility.

Well, by the OP's own statements, the dealer has agreed to fix the problem multiple times under the extended warranty good only at their dealership. The OP has attempted to circumvent them by going to someone else and still trying to get the dealer to pay for the repair that they haven't been given the opportunity to look at.

The dealer is justifiably frustrated with the OP's attempt to micromanage something he knows very little about. The dealer has apparently bent over backwards trying to fix the OP's problem and are frustrated with the OP. If this were me, I would tell the OP to bring it in to have it looked at or go pound sand!

Keith

deltamaster wrote:

randallb wrote:
I suggest that you get one or two more opinions involved in the argument you have going with yourself. The selling dealer has offered to fix your problem. You do not want them to fix your problem because of someone else's opinion/recommended repair. Since you do not trust the selling dealer then pay to have some one else fix your RV. The selling dealer has offered to honor his agreement. At this point you are the problem.
Randy Bergen

It is difficult to call the buyer the problem after the selling dealer decided that belittling and insulting and trickery were the best way to approach the buyer on all of his matters regarding the after-sale care.

I can understand how you feel if you have not read the entire story but there is an issue of lost trust and confidence which lays solely on the shoulders of the selling dealer.

If you have ever been in sales, especially the owner, you know there are times when you break ties with certain customers. You call the dealer insulting, belittling, and resorting to trickery. I see the dealer saying, "s**t or get off the pot". I would not have offered as much as the dealer has. When you called me and said you have another shop that can do a better job than my shop, I would have said "go for it" and back it up with your billfold.

randallb wrote:
I suggest that you get one or two more opinions involved in the argument you have going with yourself. The selling dealer has offered to fix your problem. You do not want them to fix your problem because of someone else's opinion/recommended repair. Since you do not trust the selling dealer then pay to have some one else fix your RV. The selling dealer has offered to honor his agreement. At this point you are the problem.
Randy Bergen

It is difficult to call the buyer the problem after the selling dealer decided that belittling and insulting and trickery were the best way to approach the buyer on all of his matters regarding the after-sale care.

I can understand how you feel if you have not read the entire story but there is an issue of lost trust and confidence which lays solely on the shoulders of the selling dealer.

I suggest that you get one or two more opinions involved in the argument you have going with yourself. The selling dealer has offered to fix your problem. You do not want them to fix your problem because of someone else's opinion/recommended repair. Since you do not trust the selling dealer then pay to have some one else fix your RV. The selling dealer has offered to honor his agreement. At this point you are the problem.
Randy Bergen

OK, so you bought an 8 year old used MH that was repo'd. You have to expect that there are going to be some problems with it. I mean, it probably sat for quite a long time which leads to what is called "lot rot". When we bought ours it had been sitting for a year and a half and it took us 2 years tor get everything running properly. That comes with the territory.

The purchasing dealer has offered to fix the brake problem under their warranty. So what if you need to bring it to them, it's going to be a lot less than if you have someone else do it. If it doesn't work then you are only out what it cost to take it to them.

Get over it and quit trying to micro manage something that you admittedly know very little about. There will be many more small to large issues in store for you with an 8 year old used MH. Trust me, been there and done that.

Keith

Just take it to them, and let them fix it. Sounds like the thing to do at this point. If you don't want to pay the full amount. Give them a chance. They may fool you, and know what they are doing. I would give it a try!!!!

The braking system involved sounds like the one similar to what is used on the school buses on the same chassis. Braking systems have been scrutinized extensively due to failures causing injury and death. Personally I would accept nothing but a new unit complete to know it is correct and working accordingly despite the cost. The mechanic installing this unit is responsible for the working condition of that unit as is the shop that employs them. It is truly unfortunate about the failure and its untimely failure but the message seems to be the experts you consulted are being ignored and that has you irritated. Spend the money and move on with the knowledge the unit has been safely repaired for all of us. A systems analyst should know that by discounting repairs and parts you run the risk of more pre-mature component failure. Do it once, do it right and pay to have it right by the best.

If I have read all the OP's post correctly, it seems to me that the selling dealer is willing to honor his warranty, but the OP is not willing to trust him to do the repair.
Why not give him a chance to fix the problem? If he fixes your brake system it's a win for everyone. If he can't then you gave him every opportunity to make good, and you have the documentation to back up a claim to have him pay for the repair. Then go to plan "B".
You might be surprised and have a suitable fix.

deltamaster wrote:

stugpanzer wrote:
UPDATE ON THE BRAKE ISSUE.

When my RV dealer states it can be repaired, they mean that since the brake pump runs then it probably does not need replacing. I called my service center and asked them if the pump was included in this replacement to which they said yes. I then asked them if they could do the repair, minus the pump and they said that the repair kit includes the pump and that is the only way they get the parts. As someone said, I might have to take the coach to the RV dealer to get it fixed, minus the pump.

If the repair shop is being honest and the brake system manufacturer only sells the repair kit WITH the pump then there might be a good reason for that. MAYBE the manufacturer of the brake system will not warranty the new brake system installation without a pump replacement due to some unforseeable internal issue or damage. Maybe there could be metal shavings or other debris in the hydraulics that could damage the pump. Who knows.

Has the brake system manufacturer responded to the OP as yet?

or it could be as simple as company xxx which the workhorse shop buys from does not sell without the pump but company yyyy which dealer buys from will sell without pump.