Electric patio awning wont retract

Sooooo! Is it rolled? Is it fixed? Status??

why don't you people READ THE DAMN POST and stop asking questions about waht has been stated!!!!!!!!!

as for your question:

This is from Carefree

Good afternoon and thank you for your email. With the owner's manual
you received a set of jumper cables. Disconnect power to the awning and
attach the jumper cables to the rivets on the plastic housing of the
motor. Attach the other end of the jumper cables to an alternate 12V
source.

If the motor is still not working after trying the jump start, the
awning will need to be manually rolled in. Remove the 2 screws that are
holding the motorized arm to the roller tube. *****Please note: If the
awning is partially closed someone will need to hold the arm channel as
the pressure from the gas shock will open the arm all the way. Once
detached, you can walk the arm to the full extension and allow it to
hang in place. Also, be sure to support the roller tube once it is
disconnected. ** Carefully detach the roller tube from the motorized
arm.

Manually roll up the fabric and tube, while someone is pushing the
non-motorized arm towards the coach. Once against the coach, re-secure
the motorized arm assembly to the roller tube. It may be necessary to
secure the arms for travel.

when it happen to me Zip ties work the best, Duck tape residue is a pain to get off

Check fuse and switch connections what brand is it

If it's a Girard, there is a wand that you insert into a slot and crank it in....Dennis

You'll probably have to get a ladder and roll it back manually. Have someone hold the power switch in the retract position while doing so, just in case it catches. Make sure you bungee or duct tap both ends to keep it in place.