I have a Georgetown Class A MH, my problem is when the door closes the step retracts, and then it sounds as if the motor is still running. Other times the steps will retract and then extend about 1/3 ...
If your rig is still under warranty & your steps are Lippert, contact Forest River. Here's a link for Forest River contact info. https://dealers.forestriverinc.com/Download/ContactInformation.pdf
If you haven't already, you might want to check out forestriverforums.com - plenty of info available specifically for the FR owner.