Help Tiffin ceiling panels falling down

When you say 'roof caps' do you mean the radius portions of the roof, with the installation of aluminum roof rails?

Or are you saying the entire roof was replaced by a Tiffin repair center? I'm not saying it's impossible for a repair center to do a complete roof replacement, but I have been a member of the Tiffin forum for almost 8 years, and I never heard of that being done anywhere but at Red Bay.

Could you clarify just what work was done and who did it?

The rails were replaced with aluminum at Rupert's auto body in Carson handled by Tiffin. Then rain was coming in though light fixtures wall panels came loose and Tiffin came and took it back to Red Bay 1 month of repairs to roof and panels inside. We have talked with Phil that suggested Lazy Days in Sacramento for repair. But I also have Wade in service saying no dealer can do it right must come back. I was hoping someone had the work done. I just want it done right.

campingone10 wrote:
Yes this is a major problem, dealer support has been a disater a Tiffin repair center replaced the original roof and first rain we had water coming through the light fixtures.

I'm a little confused. You say a Tiffin repair center replaced the original roof, however in your first post you said the following:

campingone10 wrote:
……History the coach went to Tiffin 4 years ago to replace roof caps water was leaking into coach……

When you say 'roof caps' do you mean the radius portions of the roof, with the installation of aluminum roof rails?

Or are you saying the entire roof was replaced by a Tiffin repair center? I'm not saying it's impossible for a repair center to do a complete roof replacement, but I have been a member of the Tiffin forum for almost 8 years, and I never heard of that being done anywhere but at Red Bay.

Could you clarify just what work was done and who did it?

campingone10 wrote:
Minor problems they can fix anything major my personal experience is they can't. I would know first 3 summers were lost having this thing repaired. And when Tiffin tells me directly the dealer can't fix this ceiling issue I believe them.

I have had what I would call major repairs done at two west coast Tiffin service centers, and they both did excellent work. This is why I earlier suggested that you call Phillip Hollingsworth. Maybe your particular repair does in fact have to be done at Red Bay, but if there is a facility on the west coast capable of doing it, Phillip would know.

If ceiling panels have foam insulation, and if they are glued to the roof frame members(trusses) during original assembly, they will droop down if roof has leaked rainwater.
The ceiling foam usually has shelf paper bonded to it, AND this paper is what is glued to the trusses. Whenever it gets wet, the paper looses it's bond to the foam. I have found that the ruined paper has to be removed in glue area, AND special/specific FOAM glue has to be used. The original type of adhesive will NOT work.


Sorry. I used the word roof, where I should've used ceiling. I corrected it, makes sense now.

Because this unit is OUT of warranty by 7 years. Tiffin can fix it cheaper than paying a dealer to do it. Besides, Tiffin owes this customer nothing after 7 years. So, if you need Goodwill, go to the factory where they have the parts available. Doug

Just for the record I purchased this MH new around 2010 so no it's not out of warrantee 7 years. And Tiffin says directly the dealer won't do it right it has to come back to factory. I don't know where you came up with this cost thing. And at no point did I say Tiffin owed me anything or expect it. I posted asking if anyone has had this issue fix outside the factory on the west coast. Seems your goal is to attack anyone with Tiffin problems.

Never understood why these issues have to go to Red bay. Won't Tiffin honor work at a dealer like every other manufacturer does? I hear a lot of good about Tiffin as far as customer service, but it sounds more like customer inconvenience.


Yes this is a major problem, dealer support has been a disater a Tiffin repair center replaced the original roof and first rain we had water coming through the light fixtures. Minor problems they can fix anything major my personal experience is they can't. I would know first 3 summers were lost having this thing repaired. And when Tiffin tells me directly the dealer can't fix this ceiling issue I believe them. Has nothing to do with dealer cost that other poster suggested these are the facts.

Tiffin most definitely has a dealer network that can handle most repairs just like any other manufacturer. The problem is they went through a rough period between 2008 to the beginning of 2012 where they had some major issues that the repairs were beyond the capabilities of a lot of dealers.

The solution when those issues first started popping up was to take the coach to Red Bay. Then in some areas, like the west coast, they started training qualified independent repair facilities to handle some of these bigger issues. This arrangement has worked out really well for me and other west coast Tiffin owners. This is why I suggested that the OP contact the Tiffin west coast service rep.

Effy wrote:
Never understood why these issues have to go to Red bay. Won't Tiffin honor work at a dealer like every other manufacturer does? I hear a lot of good about Tiffin as far as customer service, but it sounds more like customer inconvenience.

Because this unit is OUT of warranty by 7 years. Tiffin can fix it cheaper than paying a dealer to do it. Besides, Tiffin owes this customer nothing after 7 years. So, if you need Goodwill, go to the factory where they have the parts available. Doug

Most dealers can't fix things right, especially major things. That's why folks go back to the factory.

Never understood why these issues have to go to Red bay. Won't Tiffin honor work at a dealer like every other manufacturer does? I hear a lot of good about Tiffin as far as customer service, but it sounds more like customer inconvenience.

campingone10 wrote:
Seriously, you really think it will cost $6600 to go from Nevada to Red Bay Alabama????????? Doug

Yes that's what Tiffin wants $1.50 per mile 4400 miles round trip. If I could take a month off work I would. That's why I need somewhere close to get it fixed. And after 3 calls to Bob no return call we have giving up on that route.

I work for a Tiffin dealer. IF you do not get Bob Tiffin, he is out of the office. You need to keep calling. For THOUSANDS of dollars either way, for repairing on the west coast or hopefully Bob will help on transport. I would call Bob and explain you are willing to pay for the fuel to Red Bay and back if he will supply a driver. usually on cases like this, when they have THEIR drivers deliver to the area of a Service problem, they have that drive then bring the customers unit back. So, if they will transport to Alabama, then maybe the return cost will not be that bad, since you will not be paying for the repair. You need to be a little more patient. Doug