Help with Jayco Factory

dougrainer wrote:

hostage wrote:

dougrainer wrote:
I guess I have been involved in Auto/RV dealerships too long. IF you have a problem with your Ford or GM(any automaker) and you are out of warranty. WHY would you think calling them would get a positive answer??????? They would require you to go to the respective Dealer Service Center and have the unit checked out and THEN they would make a determination as to what they will do. But, to then denigrate Jayco without having any standing other than buying their used RV, and NOT have a Jayco dealer verify the problem,and attempting to get Jayco to Goodwill it, seems a little childish. Doug

maybe? maybe not depends;; I had the windshield pop out on my 6 year old Allegro bus;; I called Tiffin + all I asked was there anything I should be aware of before I spent 600$ having it reset
Don said nothing he could think off then he said send picture so I did He emailed me and said they would pay the $600 and I had not even considered to ask for $$ on a six year old unit
what Jayco should have said was take to a authorized centre and have them verify said condition and submit a claim and we will consider it

\
I was not talking about Tiffin. Did I mention Tiffin? Now, while Tiffin steps up, I can gurantee that once Bob Tiffin retires, there will be NO MORE Tiffin Goodwills like they do now. When Bob walked away 10 years ago and the boys took over, Tiffin stopped that. Only after people complained did Bob come back and returned to his old policy. Doug (Been servicing Tiffin for 38 years and still do)
FYI I work for a Jayco AND Tiffin dealer, so I KNOW what the procedures are. We get both brands out of warranty all the time with the Factory wanting us to verify the complaint and fix to determine if they will Goodwill it.

I could care less if u mentioned Tiffin;; U know dam well what my point is and for Jayco to not simply do what I suggested is wrong;; Bob Tiffin or not U have not a clue as to what tiffins policy will be once hes gone;; Like said Jayco should have taken the complaint and had the person take it do a dealer to verify the complaint and decided from there
I have been in the auto repair and Rv sales+ repair business for 45 years ::

has anyone else noticed the new member "hostage" sounds just like a previous poster named "usersmanual"? Knows everything about everything. Has been RVing more yrs. and owned more RV's that anyone else. Maybe it's just a coincidence. :S

hostage wrote:

dougrainer wrote:
I guess I have been involved in Auto/RV dealerships too long. IF you have a problem with your Ford or GM(any automaker) and you are out of warranty. WHY would you think calling them would get a positive answer??????? They would require you to go to the respective Dealer Service Center and have the unit checked out and THEN they would make a determination as to what they will do. But, to then denigrate Jayco without having any standing other than buying their used RV, and NOT have a Jayco dealer verify the problem,and attempting to get Jayco to Goodwill it, seems a little childish. Doug

maybe? maybe not depends;; I had the windshield pop out on my 6 year old Allegro bus;; I called Tiffin + all I asked was there anything I should be aware of before I spent 600$ having it reset
Don said nothing he could think off then he said send picture so I did He emailed me and said they would pay the $600 and I had not even considered to ask for $$ on a six year old unit
what Jayco should have said was take to a authorized centre and have them verify said condition and submit a claim and we will consider it

\
I was not talking about Tiffin. Did I mention Tiffin? Now, while Tiffin steps up, I can gurantee that once Bob Tiffin retires, there will be NO MORE Tiffin Goodwills like they do now. When Bob walked away 10 years ago and the boys took over, Tiffin stopped that. Only after people complained did Bob come back and returned to his old policy. Doug (Been servicing Tiffin for 38 years and still do)
FYI I work for a Jayco AND Tiffin dealer, so I KNOW what the procedures are. We get both brands out of warranty all the time with the Factory wanting us to verify the complaint and fix to determine if they will Goodwill it.

I think the OP was really just trying to make a point about quality. If you spend less than $500,000.00 on a new coach, don't expect much quality control.

dougrainer wrote:
I guess I have been involved in Auto/RV dealerships too long. IF you have a problem with your Ford or GM(any automaker) and you are out of warranty. WHY would you think calling them would get a positive answer??????? They would require you to go to the respective Dealer Service Center and have the unit checked out and THEN they would make a determination as to what they will do. But, to then denigrate Jayco without having any standing other than buying their used RV, and NOT have a Jayco dealer verify the problem,and attempting to get Jayco to Goodwill it, seems a little childish. Doug

maybe? maybe not depends;; I had the windshield pop out on my 6 year old Allegro bus;; I called Tiffin + all I asked was there anything I should be aware of before I spent 600$ having it reset
Don said nothing he could think off then he said send picture so I did He emailed me and said they would pay the $600 and I had not even considered to ask for $$ on a six year old unit
what Jayco should have said was take to a authorized centre and have them verify said condition and submit a claim and we will consider it

I guess I have been involved in Auto/RV dealerships too long. IF you have a problem with your Ford or GM(any automaker) and you are out of warranty. WHY would you think calling them would get a positive answer??????? They would require you to go to the respective Dealer Service Center and have the unit checked out and THEN they would make a determination as to what they will do. But, to then denigrate Jayco without having any standing other than buying their used RV, and NOT have a Jayco dealer verify the problem,and attempting to get Jayco to Goodwill it, seems a little childish. Doug

Davedave wrote:
I just purchased a 2015 Precept 31, with 9000 miles, Great looking MH. On closely checking it out I found the factory left out 8 fasteners that hold the storage bins to the MH body. The bins were pulling away from the body. Because the first owner didn't catch it, the Jayco factory people said, not there concern. Maybe I can get a friend to help me fix it. I was disappointing that a manufacturing workmanship defect would not be taken care of on a MH less than 2 years old.
How can I persuade the Jayco factory to do the right thing.
Dave

WHY did u not insist the dealer u bought from simply take a hour or so and fix it but this is where tiffin MH shine so brightly
that thing could have been 5 years old and they would have had it fixed

nohurry wrote:
Can you just have them sell/give you the 8 fasteners, and fix it yourself? Or if need be, buy the fasteners at the hardware store? That's what I'd do. Good luck.

Same here. The agrivation isn't worth it.

Thanks for all the thoughts.
My first thought was to fix it my self, so I did talk to factory to determine was there to fasten to. I got good response from the first person I talked to. Than someone at the factory indicated that even thro it may be a factory workmanship defect, it was not there concern. maybe someone removed the screws or they fell out. You people out there know that when you fasten thing, there is a hole in both parts. There was no hole in the skin of the MH, there is a hole in the bin frame and the other side of MH is built the same way and it has it fasteners. They still said it couldn't happen.
Yes I will fix this my self, as I fixed the window treatment frame that fell off driving to the dealership. I think who every assemble that side of the MH was having a bad day. As some persons suggested its our job to cover for poor assembly.

Let's see, it's 2 years old, 2nd owner, out of warranty, and it's missing a few fasteners (screws, bolts?). And you want the manufacturer to fix it? Personally, I would've gone down to the hardware store, bought the fasteners, and installed them.