Had an almost comical experience with CoachNet about 3 weeks ago. Had our inner dual on the curb-side blow out about a mile from the campground we were heading for - other than the tire sidewall having a softball-sized hole in it there was absolutely no damage to the coach. We got to the campground and set up, then called CoachNet. We gave them all the information and they said they'd call us back when they had a truck with a tire on the way. About 5 minutes later they called back and said a truck would be showing up in 45 minutes. Well, about 30 minutes later the truck driver called and said he would be there in 30 minutes and we said fine.
At exactly 45 minutes CoachNet called back and wanted to know if the truck was there yet. We said that he had called and was now about 10 minutes away, and we were fine with that. She responded with "That is unacceptable! I'll call him back and light a fire under him!"
When the driver showed up - on time according to HIS estimate - he apologized for being late. I told him not to worry; we had no problem with his arrival time because we know how hard it can be to find the right replacement tire sometimes.
Bottom line: when CoachNet says someone will be there in 45 minutes they get VERY upset when that 45 minutes turns into 55 minutes!
