Yes, but his needs were actually fairly simple, once I had the chassis VIN. I kept telling him he didn't need to make the trip, that he could call, pay for the parts over the phone, and have us mail them to him but he insisted on coming to talk with me.
My favorite story from working there was the guy who showed up in mid-January looking for a carburetor kit for a mid-30's Chevy. All he knew was the year and he thought it had a six cylinder engine. To add to the "interest," the car was sitting in the woods, in interior Alaska, 30 miles from any plowed road.
A coworker and I did some sleuthing and called him, four days later, to come pick up his carb kit.
The Regional Director of Operations happened to be in the store when the customer showed up in late spring, gushing about how we were able to find the right kit with so little information.
