The steps on my 99 Dutch Start DP 3865 just quit working. They just hang loose and you can push them in and they fall back.The motor was humming continually and I couldn't shut it off. I taped the motor with a hammer etc but nothing.I tried the chassis disconnect and a fuse labeled steps (might have been the step lights). I finally cut a wire to the motor to shut it down. Any ideas or do I have to replace the whole mechanism? thanksChris

Maybe it didn't know the words....LOL (it's an old joke)Sounds like a broken gear or shaft. Motor is trying but can't move due to jammed parts so it hums. I bet if you are able to take the drive system apart you will find broken parts in the casing.

I had to replace the linkage when mine did that. Easy do it yourself job. Nothing is cheap on those steps.Jim

Any recommendations on where to get parts? I remember reading on here that it is drive system for electric windows?TksChris

May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.Step troubleshooting is here. Kwikee step troubleshootingAnother source here: Tech infoIf you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-Replacement step motors

hooligan wrote:May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.Step troubleshooting is here. Kwikee step troubleshootingAnother source here: Tech infoIf you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-Replacement step motorsThanks for the links and I'm hoping its the linkage as well, it seems they are around $50-$60 on ebay. Guess I've got some work to do (again).ThanksChris

Kwikee steps humming | Good Sam Community

the_bear_II
Explorer
Jul 24, 2013
Maybe it didn't know the words....LOL (it's an old joke)

Sounds like a broken gear or shaft. Motor is trying but can't move due to jammed parts so it hums. I bet if you are able to take the drive system apart you will find broken parts in the casing.
camperkids1025
Explorer
Jul 24, 2013
I had to replace the linkage when mine did that. Easy do it yourself job. Nothing is cheap on those steps.Jim
cvbdsl
Explorer
Jul 24, 2013
Any recommendations on where to get parts? I remember reading on here that it is drive system for electric windows?

Tks

Chris
hooligan
Explorer
Jul 24, 2013
May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.
Step troubleshooting is here. Kwikee step troubleshooting

Another source here: Tech info

If you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-
Replacement step motors
cvbdsl
Explorer
Jul 25, 2013
hooligan wrote:
May be linkage or gears. (Not connected) When the steps move full in or full out, the controller reads the increased load on the motor and turns the motor off. If it hums the motor is still trying to move the steps.
Step troubleshooting is here. Kwikee step troubleshooting

Another source here: Tech info

If you need to replace the motor, search the forum I've seen posts where an auto elec. window motor is the same as the step motor and more economical. look here-
Replacement step motors

Thanks for the links and I'm hoping its the linkage as well, it seems they are around $50-$60 on ebay. Guess I've got some work to do (again).

Thanks

Chris
boba
Explorer
Jul 25, 2013
before you buy anything, pull the fuse and let it cool overnight. i hit the steps while they opened and the motor overheated. unplugged let cool and it worked. my steps were closed so don't know if that makes a difference, but it doesn't cost a penny to try. my fuse was in the fuse box near the main chassis batteries.
PaulJ2
Explorer
Jul 25, 2013
If the motor is humming the motor is running but nothing is moving.
I agree broken linkage or gears.
Movin__on
Explorer
Jul 25, 2013
Our steps did that. When they just dangle, there is an arm that is broken. It fastens to the steps and needs to be replaced. Just be careful, those steps go in and out pretty quick. The installation instructions came with the part. Not hard to do. You can have a dealer order it for you. You need the step number.
cvbdsl
Explorer
Jul 27, 2013
I've had several people suggest replacing the unit (no replacement parts for the series 32 according to Kwickee) with a specific automotive part for electric windows. Does this type of part come with the gears or is it just the motor?

thanks

Chris
BobGed
Explorer
Jul 28, 2013
cvbdsl wrote:
I've had several people suggest replacing the unit (no replacement parts for the series 32 according to Kwickee) with a specific automotive part for electric windows. Does this type of part come with the gears or is it just the motor?

thanks

Chris

Have you verified that it is not just a broken linkage? That's all it was when I experienced the same symptoms that you describe. If you pull the steps all the way out it will be easy to locate the linkage.