I Own a Monaco product and bought it new in 2003 and while Monaco owned Monaco the service was very good at the factory. I went to Coburg when Navistar took over Monaco and it was very trying. I don't think Navistar had it's heart in the RV business and in my opinion Navistar never understood a business where they had to deal directly with the consumer. Their business is big trucks which are sold thru & by dealers and Navistar was insulated from the ultimate owner/buyer. That was very apparent in my experience at Coburg. When they bought Monaco out of bankruptcy they brought in someone from Ford who probably didn't understand the RV industry and buyer either. He may have been a good auto exec but Monaco never really put in the effort they needed to devote to win over or win back the consumer. Just my opinon.