Bob & Ann wrote:
I guess that we are very fortunate. Knock on wood. We had a Tiffin Allegro Bay for nine years and had very few problems. Loved it from day one. We now have a 2014 Tiffin Phaeton which we have had for two months and have been living in it for the two months and have a very shot list of very minor warranty work. Based on our experience we are very glad that we went with Tiffin again.
This has been our experience as well. We have been to Red Bay twice just for our own peace of mind because we can watch the work being done and ask the questions from those that know. The first time was for warranty work and there was no charge, even for the campground. The second time was for a variety of things including new shades and a "bumpy front slide." Before this was finally repaired there were 6 techs including the shop manager looking over the problem before finding a broken tooth on a cog. This took well over two hours to find and fix but we were charged a half hour labor. They also found and fixed a leak in my roof by using a machine to put positive pressure inside and soapy water on the roof. Where they found bubbles there was the leak. Of course, it was worn out sealant that I should have replaced but didn't. I recently got another leak, went on top and put down a new bead of silicone and Voila! no more leak. That was a lesson learned that was more than worth the money. On the other hand, I have a 12 year old house that I have had to replace the refrigerator, and microwave, several light switches, garbage disposal, the compressor on one AC unit, and two water heaters, and that doesn't move down the highway!! We are quite happy with our Tiffin.