We have been looking to upgrade to a Tiffin Phaeton for some time. Looking for a good used late model coach. I found a couple listed on the Lazydays web page and inquired. I found it odd that they were listed as "arriving soon" with some basic data.Well, after being contacted by a sales rep from the Tampa store, we started exchanging emails and phone calls about the coach we were interested in. The sales seemed a little high pressure to the point that they were asking for a deposit on a used coach and had yet to even provide a photo of the coach. I ignored this and continued the discussion even going so far as beginning to talk about prices on their coach and our trade. Keep in mind that they are in Florida and we are in New Mexico.After quite a bit of talk, they still had not provided any details about the coach and were still asking for a deposit. Finally, I told them that that was not going to happen. Then, today they called back and once again asked for a deposit. I, once again said that that wasn't going to happen. At this point I was told that most likely they would not be able to have anything for us as they would be sold to someone else.Keep in mind that the deposit was supposedly 100% refundable. But, they apparently wand a deposit to stand in line for chance to buy one of their used coaches when it finally arrives.I'm sorry, but that's not for us. I guess we'll go look elsewhere.Keith

That's sounds like a little bit of a bait and switch. On the deposit it probably is refundable like they say, but it's just a tactic to try and get you committed to them. They think once you send money they have the hook baited and set, and all they have to do is reel you in. I personally don't respond well to the high pressure sales tactics, and I walk away from them. I once got into a shouting match with a car salesman and a sales manager (it's a long story) and walked out of the dealership. The next day the sales manager called me to apologize and agreed to sell me the vehicle under the terms I was asking. I told him I would not take his car if he gave it to me for free! I don't do business with people who resort to those tactics.

Just one of many complaints about shady sales tactics at LazyDays. Very few of the locals, including me, will deal with them.

Keith, since you are in the west end of the country, check out PPLmotorhomes in Houston and MOT (Motorhomes of Texas) in Nacogdoches, TX. Also, Motorhome Specialists in Alvarado. Much closer and lots and lots of coaches to pick from.Good luck, sorry to hear of the 'hard sales' routine. MM.

I am not sure it is a questionable sales tactic. I can see both sides of the street here.You are reluctant to give a deposit sight unseen.The salesman ON COMMISSION ONLY is spending non-compensated time on a maybe sale from what 3000 miles away. Does not take much of a leap to wonder if the person taking up your time is serious or just gathering information and buying somewhere else. It is in my mind analogous to what independent small stores are going through with internet stores. People come in take lots of time ask lots of questions then go home and order the product for a few bucks less online. Or to put it closer to home go to Camping World and gaather information then go home and order from AmazonThe salesman is trying to feed his family

Questionable Sales Tactic by Lazydays | Good Sam Community

msmith1199
Explorer II
Oct 08, 2014
darsben wrote:
I am not sure it is a questionable sales tactic. I can see both sides of the street here.
You are reluctant to give a deposit sight unseen.
The salesman ON COMMISSION ONLY is spending non-compensated time on a maybe sale from what 3000 miles away. Does not take much of a leap to wonder if the person taking up your time is serious or just gathering information and buying somewhere else. It is in my mind analogous to what independent small stores are going through with internet stores. People come in take lots of time ask lots of questions then go home and order the product for a few bucks less online. Or to put it closer to home go to Camping World and gaather information then go home and order from Amazon

The salesman is trying to feed his family

Can't feed his family by chasing customers away.
Billinwoodland
Explorer
Oct 08, 2014
I found a unit I was interested in on-line in a shop not too far from home, ~30 miles. I emailed them and asked if the specific MH was still on the lot. Salesman said "I'm almost positive that it is." OK, I was born on a Sunday but not last Sunday, so I figured it was bait and switch. I went anyway. Sure enough, got another salesman who told me that unit had sold weeks earlier. Will not go back.

Had another shop (they have a good reputation with multiple offices) show me quite a few units but did not have what I was looking for. They offered to bring out what I was looking for from Az if I give them a purchase deposit. I can see why as they will incur expenses, but I want to touch and feel the unit before I get my check book out.
fla-gypsy
Explorer
Oct 08, 2014
Since they had no photos it is a safe bet they didn't have the unit either. Placing money down on something that doesn't exist would be foolish at best. Keep looking
kedanie
Explorer II
Oct 08, 2014
fla-gypsy wrote:
Since they had no photos it is a safe bet they didn't have the unit either. Placing money down on something that doesn't exist would be foolish at best. Keep looking

And that is my point! they don't even have the coach we were talking about. They wanted my deposit just to stand in line for a chance at the coach.

Not going to happen!

Keith
GlennLever
Explorer
Oct 08, 2014
It seems that this type of service is industry wide.

As soon as someone says that there are people that pop up and say they had wonderful service, only to be follow by people that say they were ripped off by the same service center.

It seems to me that if a honest, knowable service center was set up they would eventually be swamped with customers.
NCWriter
Explorer
Oct 08, 2014
I looked at their website's Tampa "sales team" and stopped counting at 50 people, and that was only half way through the alphabet. No wonder the guy wanted your deposit.

I remember meeting an older woman who was one of many people staffing a L-Daze booth at one of the first RV shows we attended in Tampa years ago, and mentioning we were thinking of buying our first RV. She was all over me like a cheap suit and practically stalked me around the exhibits.

So I guess they let a lot of people earn commission if they bring them a buyer.
Ventureman
Explorer
Oct 08, 2014
Seems to me a few photos and a VIN number would show "good faith" on their part.
There are lots of units out there and lots of buyers. Likely with patience and persistence you can find something closer that you can get to in a day or two if it looks good.
afrescopXx
Explorer
Oct 08, 2014
darsben wrote:
I am not sure it is a questionable sales tactic. I can see both sides of the street here.
You are reluctant to give a deposit sight unseen.
The salesman ON COMMISSION ONLY is spending non-compensated time on a maybe sale from what 3000 miles away. Does not take much of a leap to wonder if the person taking up your time is serious or just gathering information and buying somewhere else. It is in my mind analogous to what independent small stores are going through with internet stores. People come in take lots of time ask lots of questions then go home and order the product for a few bucks less online. Or to put it closer to home go to Camping World and gaather information then go home and order from Amazon

The salesman is trying to feed his family

What the....???? The saleman's first job is to satisfy his customer. There are many dealers doing business from the Internet on a national basis. Heck, LazyDays has a "Fly and Buy" program. So, your position is that if a potential customer calls for information the salesman's duty is to blow them off and wait for a walk in?

I wish I had your wealth and ability to take on faith a mirage RV.
peaches_cream
Explorer
Oct 08, 2014
Deleted- Useless Info: :@
Bird_Freak
Explorer II
Oct 08, 2014
I tried to buy a new Pace Arrow from them in 2004. Price was decent and after all the normal sales tatics were over they sent me the paperwork on the coach. It was a used unit they were trying to pass off as new. Bought a new one in Alabama for less money.

Forum Discussion

Questionable Sales Tactic by Lazydays

About Motorhome Group

Related Content

Newbie power question

Lazydays

Converter Size Tactics Question

Another solar question.

Shopping at Lazydays?