YOu said you hooked it up.. Ok, how....
What kind of antenna
What cable did you use
Some generic comments/advice:
Many people use the park-cable line and simply run a cable from the outlet in the RV to the receiver, this will NOT WORK for two reasons.
1: The wall plate with the switch, LED, 12 volt outlet and antenna port is not compatable with the receiver, it is an enectronic device that blocks communications with the antenna.
2: The cable is very likely lowest bidder RG-59 and very high loss (Though that should not get you the error you are getting).
Suggestion: For the moment run RG-6 cable in via a window direct from the antenna to the receiver, NOTHING between them save that cable (That is if you are not using a roof mounted dome)
If that works get back with us for more information on how to do it.