The Liquid Nails Company Did The Right Thing!!!
On November 17th I sent the following email to Liquid Nails:
Subject: RE: Dissatisfied With Product Peformance
Good Morning,
On November 5th, at Ritters in Beaumont, Texas, I purchased, "Liquid Nails Adhesive Professional Heavy Duty Construction Adhesive". As I read the specifications and directions, I understood that the product, which would be used to glue the carpet to my motorhome steps would serve my needs. It hasn't and I've attached three photos that indicate such. The problem is occuring when the steps get wet.
Based on my information the product, which is labeled interior/exterior and weather resistant, should perform better. Any help you can provide is appreciated. I can be reached through this email or at 409-XXX-XXXX.
I look forward to hearing from you.
Thank you so much
Mike LeBlanc
On November 20th I posted in the Class C Forum, "Disappointed In Liquid Nails" and I received numerous responses. You can find that post and the responses at that forum.
On November 21st I received the following email from Liquid Nails:
Dear Mr. LeBlanc,
Thank you for letting us know of the issue you had with one of our adhesives. Heavy Duty Construction Adhesive is not for a non-porous surface. The product we recommend using is Liquid Nails Polyurethane Construction Adhesive (LN-950). As a goodwill gesture, I will be happy to send you a case of the product. Please let me know if you would like to accept our offer.
Sincerely,
Kim
Liquid Nails Advice Center Agent
I responded immediately that that was acceptable to me and on December 5th I received a case (12) of The Liquid Nails Polyurethane, LN950 via FedEx. I was impressed with Kim at customer service in that she stepped up immediately and without any "prodding". It's not often you see such service.
I think it's important that we let each other know when a company does the right thing. Enjoy the share. Pass around as you see fit. Merry Christmas!
Subject: RE: Dissatisfied With Product Peformance
Good Morning,
On November 5th, at Ritters in Beaumont, Texas, I purchased, "Liquid Nails Adhesive Professional Heavy Duty Construction Adhesive". As I read the specifications and directions, I understood that the product, which would be used to glue the carpet to my motorhome steps would serve my needs. It hasn't and I've attached three photos that indicate such. The problem is occuring when the steps get wet.
Based on my information the product, which is labeled interior/exterior and weather resistant, should perform better. Any help you can provide is appreciated. I can be reached through this email or at 409-XXX-XXXX.
I look forward to hearing from you.
Thank you so much
Mike LeBlanc
On November 20th I posted in the Class C Forum, "Disappointed In Liquid Nails" and I received numerous responses. You can find that post and the responses at that forum.
On November 21st I received the following email from Liquid Nails:
Dear Mr. LeBlanc,
Thank you for letting us know of the issue you had with one of our adhesives. Heavy Duty Construction Adhesive is not for a non-porous surface. The product we recommend using is Liquid Nails Polyurethane Construction Adhesive (LN-950). As a goodwill gesture, I will be happy to send you a case of the product. Please let me know if you would like to accept our offer.
Sincerely,
Kim
Liquid Nails Advice Center Agent
I responded immediately that that was acceptable to me and on December 5th I received a case (12) of The Liquid Nails Polyurethane, LN950 via FedEx. I was impressed with Kim at customer service in that she stepped up immediately and without any "prodding". It's not often you see such service.
I think it's important that we let each other know when a company does the right thing. Enjoy the share. Pass around as you see fit. Merry Christmas!
