Thor Axis slide
Bought a new 2015 Thor Axis about five weeks ago. Took it home and put it storage. Planning to leave on trip on 12/13 so today I brought the motorhome home to pack and checkout everything. I ex...
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I have not, as yet, had any problems with the slide on our Vegas. I do, however, have a problem with the fact that Thor does not provide a Vegas/Axis specific manual. We are about to return to Camping World St. Augustine, for the 6th time to repair numerous, ongoing problems with this coach. Our last trip out, the windshield wipers stopped working. Since first purchased in Feb. 2013, we have had the following issues:
1. plastic chrome exterior mirror finish corroded, Thor oks replacement
2. screws popping up through the vinyl flooring, Thor okayed a patch which did not work, now entire floor must be replaced.
3. plastic interior windshield cowling, drivers side had horrible exposed jagged edge. problem repaired.
4. rear brakelight assemblies have really cheap, thin foam gaskets that leaked, allowing water intrusion into the subwall, behind fiberglass skin, and the substrate is already rotting. I made repair myself.
5. windshield wipers stopped working, this is another reason for the return to Camping World for repair.
6. heater/AC dash blower motor has had loud howl and screech since new, and this problem required 2 trips to repair center, yet to be resolved. I was told by Camping World, the blower motor was a Ford item, I went to local Ford dealer, and was told it IS NOT a Ford part. I incurred costs for shop time at Ford dealer for this, and was told by Camping World, they were mis-informed about the origin of the motor.
7. exterior caulking quality control is extremely poor, with sags, over-caulk, and generally messy application.
8. interior caulking in bath area, and shower very hurriedly, poorly done and unsightly. shower wall pulled away from wall, I repaired this, and the poor caulking.
9. Just developed loud creaking noise form the front of the coach, loud enough to be heard inside. Ford dealer checked front-end, and it was fine. I discovered the noise emanates from the mounting points which attach the coach body to the chassis frame. yet to be resolved.
10. right after purchase, water leak developed at water tank connections. I repaired myself, after discovering the connections were barely finger-tight.
11. power points in dash continuously blew fuses. This required 3 trips to Camping World, as they were not competent enough to make a simple replacement of a 3 dollar cigar lighter, as I suggested, initially.
At this point, after a year of ownership, and 2800 miles, 800 of those back and forth to Camping World, we hope to have these issues resolved, finally, this week. Apparently, obtaining warranty permission from Thor is a slow, tedious, adversarial process. I repaired some of these issues myself, as it is expensive to drive an hour each way to Camping World, and quite frankly, I have diminishing confidence in the competence of the service center. It is a crying shame that such an interesting, livable, economical to drive, well designed coach has such mundane quality control poor workmanship issues. The introduction of the Thor Vegas/Axis was so well-received, with such fanfare, it is too bad the actual execution of the smart design was so horrible, in rushed construction, and nonexistent quality control.
1. plastic chrome exterior mirror finish corroded, Thor oks replacement
2. screws popping up through the vinyl flooring, Thor okayed a patch which did not work, now entire floor must be replaced.
3. plastic interior windshield cowling, drivers side had horrible exposed jagged edge. problem repaired.
4. rear brakelight assemblies have really cheap, thin foam gaskets that leaked, allowing water intrusion into the subwall, behind fiberglass skin, and the substrate is already rotting. I made repair myself.
5. windshield wipers stopped working, this is another reason for the return to Camping World for repair.
6. heater/AC dash blower motor has had loud howl and screech since new, and this problem required 2 trips to repair center, yet to be resolved. I was told by Camping World, the blower motor was a Ford item, I went to local Ford dealer, and was told it IS NOT a Ford part. I incurred costs for shop time at Ford dealer for this, and was told by Camping World, they were mis-informed about the origin of the motor.
7. exterior caulking quality control is extremely poor, with sags, over-caulk, and generally messy application.
8. interior caulking in bath area, and shower very hurriedly, poorly done and unsightly. shower wall pulled away from wall, I repaired this, and the poor caulking.
9. Just developed loud creaking noise form the front of the coach, loud enough to be heard inside. Ford dealer checked front-end, and it was fine. I discovered the noise emanates from the mounting points which attach the coach body to the chassis frame. yet to be resolved.
10. right after purchase, water leak developed at water tank connections. I repaired myself, after discovering the connections were barely finger-tight.
11. power points in dash continuously blew fuses. This required 3 trips to Camping World, as they were not competent enough to make a simple replacement of a 3 dollar cigar lighter, as I suggested, initially.
At this point, after a year of ownership, and 2800 miles, 800 of those back and forth to Camping World, we hope to have these issues resolved, finally, this week. Apparently, obtaining warranty permission from Thor is a slow, tedious, adversarial process. I repaired some of these issues myself, as it is expensive to drive an hour each way to Camping World, and quite frankly, I have diminishing confidence in the competence of the service center. It is a crying shame that such an interesting, livable, economical to drive, well designed coach has such mundane quality control poor workmanship issues. The introduction of the Thor Vegas/Axis was so well-received, with such fanfare, it is too bad the actual execution of the smart design was so horrible, in rushed construction, and nonexistent quality control.
