warranty secrets revealed

We Cant Wait wrote:
Golden HVAC; Sounds like you were just dealing with a VERY shady dealer. I've heard so many horror stories of people taking their RV to dealers that they didn't buy the unit from and waiting months for service. I take my 2012 Winnebago Journey to a dealer that I didn't buy it from and get excellent service from them. If you pay attention as to how you're treated when you first walk into a dealers service center you can get a fairly good idea of how that dealer does business.

We had similar problems......Took RV in to be recaulked, have the backup camera repaired (or replaced) and have the dash A/C repaired. Three weeks......they told us to come get it because they had hail damaged vehicles coming in the next work day. They called us 45 minutes before closing and said COME NOW. We checked rig before going into the shop. They had had a party inside....candy wrappers, pop cans all over the place. Back up camera not fixed, caulking not done, and A/C parts all over the floor.....no protection for the carpet. We went into the office and they tried to charge us $275........for doing the caulking. Nope...refused to pay....told them they had NOT done it.....argument......finally he agreed, they hadn't done it....I grabbed the keys and walked out. NEVER will have another rig that requires a warranty .......bought an old one that DH can fix. and this is only ONE story of what we encountered with that rig.