warranty secrets revealed
Took me several motor homes and many years - but it finally dawned on me that the manufacturers have it figured out pretty well. Offer a one year warranty - build in a few relatively minor problems - ...
Forum Discussion
Tntman wrote:
Sorry to be so late here!
You bought a Tiffin motorhome, Bob Tiffin WILL take care of ANY problems you may have PERIOD. My Phaeton had more than three years of work performed with no charge. When my exhaust pipe blew a hole EIGHT years after I bought the coach, I talked to Bob and he told me to send him the bills for the repair and he would take care of it. I TALKED directly to Bob, try that with ANY OTHER COACH manufacturer. When I am in Red Bay, I stop and talk to Bob, the owner of Tiffin. Try that with the owner, president or CEO of any other RV manufacturer.
Tiffin has a service center out west somewhere, take your coach there, call Bob in Red Bay if you have a problem.
That sounds real nice, but how in God's name did a major RV manufacturer arrive at the point where the owner takes care of warranty problems? IMHO, this is just another example of industry-wide dysfunction. Quality has to be more than a slogan; once the RV is in the hands of the customer, repairs are too late.
Dealers are too-often total jerks, backed into that corner by customers who think the world revolves around them, and them alone, after they write a check.
