Warranty Work - How long is too long
Hi all, Well after our initial voyage in our '14 Fleetwood Storm I put it back into the dealer for a punch list of issues to be resolved. It's been a week and I called to check in.. The dealer s...
Forum Discussion
WyoTraveler wrote:Davidlatham2012 wrote:
When we have warranty list from a customer, we have to take pictures, send in to warranty company, and wait on there reply. sometimes it is, more info needed, approved and then sometimes denied. Then most of the time we have to wait on parts. If the manufacture is on back-order this can take 2-3 weeks. sometimes if its a panel or similar we have to wait on the manufacture to cut the piece to our specifications. Im sorry it is taking so long but it does take this long, more than we like.
This is typical dealer talk giving your RV the sunshine treatment. I took my Monaco MH into a an RV dealer in Salt Lake City, UT. Bought this MH in NV. RV dealer I took it to was not even a Monaco dealer. They took pictures of the problem (They actually have digital cameras now). Faxed the pictures and described the problem to Monaco. Within 2 hours they received a return fax approving the repair. It took about 3 hours for the total repair. Call Fleetwood direct and fax the pictures yourself if your RV deal is too lazy to do that for you.:h BTW they fabricated the part at the RV repair shop.
You have NO CLUE at all about warranty procedures from the majority of RV makers.
1. WHY fax when you take digital pics. send them e mail, thats what we do
2. FAX pics are worthless
3. They ACTUALLY look at the Pics we take and if NOT good enough they require us to send better pics.
4. The OP did not say the dealer was not doing the pic and sending, just that it was taking awhile for the dealer to do.
5. IF the dealer does NOT have a dedicated warranty administrator, then the dealer does not know how to get warranty work authorized and done in a timely manner. That hurts both the customer AND the dealers bottom line.
6. YOU take your one experiance and then suppose that is the norm. It is NOT.
7. Yes, we also fabricate parts if needed. NOT all parts have to be ordered, we stock a lot of parts, but some OEM's require the dealer to use the OEM supplied parts for warranty even if that part is in stock at the dealer but purchased from another vendor. Doug
