I placed an order with Camping World for three items on June 8th. I received an email on June 16th stating one item was on backorder. I tried calling their customer service number a couple of times. I was on hold for several minutes and gave up. The day I received this notification I sent an email requesting that the full order be cancelled. A few days ago I received the backordered item but nothing else. Today I noticed a charge on my credit card for the full order. I will be contacting my credit card company today. I will advise them that the full order wasn't received and the purchase is unauthorized.

gramps, I have figured out what CW/GS really does with their customers. Figured it out after dealing with GS Insurance.When you place an order, or buy something, your entering Fantasey Land, that area where they promise, and you expect them to honor that promise.Then after the promises don't come true, you go to the Twilight Zone. Thats the area where your placed, waiting, waiting, waiting, for a response, someone to answer a phone, a live person to talk to, and a person who really knows what their doing. Also, while in the Twilight Zone, you will be contacted by "THE RAPID RESPONSE TEAM".They will actually lead you to a deeper area ot the Twilight Zone.After some more time goes by, you will leave the Twilight Zone, but you will now enter The Outer Limits.The Outer Limits are where, after weeks, you get some, part, or none of your order, so you try to cancel or worse yet, try to return something. This becomes harder and harder as you have part of your order, and part is on backorder or in transit somewhere between China and Outer Mongolia. So they won't refund your money and you have to go through your cedit card co.But don't worry. You may not, but others will always be there, ordering or dealing with CW, and entering the deep dark black hole (better known as THE SALE FLYER) that they use to sucker you in.Grumpy

Grumpy374 wrote:gramps, I have figured out what CW/GS really does with their customers. Figured it out after dealing with GS Insurance.When you place an order, or buy something, your entering Fantasey Land, that area where they promise, and you expect them to honor that promise.Then after the promises don't come true, you go to the Twilight Zone. Thats the area where your placed, waiting, waiting, waiting, for a response, someone to answer a phone, a live person to talk to, and a person who really knows what their doing. Also, while in the Twilight Zone, you will be contacted by "THE RAPID RESPONSE TEAM".They will actually lead you to a deeper area ot the Twilight Zone.After some more time goes by, you will leave the Twilight Zone, but you will now enter The Outer Limits.The Outer Limits are where, after weeks, you get some, part, or none of your order, so you try to cancel or worse yet, try to return something. This becomes harder and harder as you have part of your order, and part is on backorder or in transit somewhere between China and Outer Mongolia. So they won't refund your money and you have to go through your cedit card co.But don't worry. You may not, but others will always be there, ordering or dealing with CW, and entering the deep dark black hole (better known as THE SALE FLYER) that they use to sucker you in.GrumpyHahaha. That is exactly what i see with everyone's posts in the Camping World Accessories and Sales forums.. Spot on.

Charging you for your items is just wrong and is not done by more reputable sites.

This is why I order everything from AMAZON... In most cases all you need is a PART NUMBER and AMAZON will have it listed...We have the AMAZON PRIME and 99% of what we order almost shows up on the same the day. AMAZON has shipping centers all over the place...Been doing this for years now... Its either AMAZON or LOWES for RV items and fixes haha... when on the road it is always WALMART...We stop in at the Camping Worlds to see whats what but then we order it from AMAZON. When we first started shopping at Camping World we was issued an account and never received a member card. Went down to a local CW to get all of that straightened out then all of sudden we had two accounts now and finally got the original card. So went down to CW to straighten that out and was suppose to cancel one of the cards. ended up both cards got cancelled. I should have given up at that point but finally got it all straightened out.The only deal I got once from Camping World is we bought a couple of the real nice folding camping chairs. They was suppose to come in a zip-up tote but the Camping World at Myrtle Beach was out of stock. They said stop in at any CAMPING WORLD on our way back back to VA and they will have one for you. We already paid for it...So that is what we we did just 50 miles down the road. Then we stopped at another Camping World in VA off of I81 before getting home and bought a couple of small items and the folks there saw I was to get two of those zip up totes so they brought them out as well... I told them we already got those from another CW but they insisted. At least it got removed from the account as delivered then haha...AS big a network as they are you would think the would know how to manage it all...Roy Ken

What is even worse is that CW entire system is not controlled by real people, but by "THE COMPUTER".If you follow the posts by "THE RAPID RESPONSE TEAM", almost every one will blame "THE COMPUTER" or "THE NEW SYSTEM" for the problems. Therefor, a computer must be in charge. Stands to reason. Computerized answering machine, puts you on hold forever and ever, knowing that you will eventually hang up, only to try again later, at which time your call will be placed at the back of the call waiting area (The Twilight Zone).Don't really think there are any real people working at CW, only computers and machines programed to only give out a standard response, "I don't know, but we'll get right back to you", again, placing you deeper into The Twilight Zone.Grumpy

Camping World order problem | Good Sam Community

KC8RXQ
Explorer
Jul 24, 2015
Final update here. Mr. Brian Roberts, Director of Sales - Call Centers emailed me and was able to take care of the issue. The item was no longer manufactured but Mr. Roberts offered to supply an item of equal/better valuebut I declined the offer. Later that day I received a notification that a full credit would be made to my credit card account. I do appreciate Mr. Roberts efforts and hope that their on-line ordering system gets straightened out.
Good_Sam_Care_T
Explorer
Jul 20, 2015
grampscamper,

Thank you Sir for the update. It was a pleasure working with you. Again I apologize for all the problems you have experienced. If you need my help in the future please let me know. I would be happy to help.

Have a great week and travel safe.

Mark
Marcus' Rapid Response Team
grampscamper
Explorer
Jul 20, 2015
I did get my credit a few days ago.
Thank you Mark.
KC8RXQ
Explorer
Jul 19, 2015
peaches&cream wrote:
jdb7566 wrote:
old guy wrote:
with all the problem posts about CW I am surprised anyone orders from them

I've been in retail sales for 30+ years. There is a segment of the population that cannot be pleased, no matter what. And, most of them are here on this forum.

I agree. They make the situation so dramatic, you would think they are losing a family member. I was in retail sales from 1968 to 2005 and it is easy to pick out the complainers from true customers.

Yes there are complainers but there are lots of folks with credible reasons to complain. Isn't the main purpose of online ordering to streamline the process and get the product to the customer as efficiently and promply as possible? And, wouldn't you agree that the computer age has driven the expectations of internet shoppers to get what they are promised - when they are promised?

On July 10, I placed an online order for 10 - tubes of Proflex Caulk and received online confirmation the same say. On July 13, I received an email summarizing the order (don't know why) but nothing since that date indicating/confirming the shipment of the product. My credit card was debited on July 14 (four days after the online order was placed for a stock item) and still no updates. I kept checking the status which indicated that it was awaiting shipment so today, July 19, I called CW and talked to a very nice, very polite, and very professional lady that verified the order had not yet shipped but should do so within 24 hours. I almost cancelled the order but elected to wait another 24 hours to see if it was shipped or not. If it has not shipped then I will cancel the order and hopefully keep my CW purchases limited to just their walk-in stores.
peaches_cream
Explorer
Jul 11, 2015
jdb7566 wrote:
old guy wrote:
with all the problem posts about CW I am surprised anyone orders from them

I've been in retail sales for 30+ years. There is a segment of the population that cannot be pleased, no matter what. And, most of them are here on this forum.

I agree. They make the situation so dramatic, you would think they are losing a family member. I was in retail sales from 1968 to 2005 and it is easy to pick out the complainers from true customers.
jdb7566
Explorer
Jul 11, 2015
old guy wrote:
with all the problem posts about CW I am surprised anyone orders from them

I've been in retail sales for 30+ years. There is a segment of the population that cannot be pleased, no matter what. And, most of them are here on this forum.
grampscamper
Explorer
Jul 07, 2015
I did get a satisfactory response to my PM. I'm told a credit will be issued in the next few days.
Thanks Mark.
grampscamper
Explorer
Jul 07, 2015
I sent a PM and did hear back from Mark. I asked for a refund for items I never received.
We'll see what happens. If I don't see a refund in the next week or so I will notify my credit card company.
grampscamper
Explorer
Jul 07, 2015
Grumpy374 wrote:
gramps, I remember when, back in the early 70's (1971 to be exact) I bought my first camper, and joined Good Sam. Back then being a Good Sammer ment something, and when we went camping, would always search out other "Sammers".
Remember the Wally Baumn Caravans? Always wanted to go on one of his River Barge Camping Cruises.
Now, it's just become a gimmick.
And, I lived in South Fla., and can remember when the first CW opened in Orlando, Fla. Huge store, plenty of knowledgable and helpful people. Always looked forward to heading north on the Fla Turnpike and making a detour to stop there.
Now, won't even stop even if I pass right by one.
This year my GS expires, and won't be re-upping.
Sad, at one time they were the best.
Grumpy

Grumpy, I haven't been at this as long as you. We purchased our first 5th wheel almost 5 years ago. Until now I've been pleased with Camping World. A couple of years ago we stopped at a Camping World in Churchville, NY. A young lady working there couldn't be more helpful. She was very patient with us. She helped us find many items that were on my list that were on sale at the time. We saved a few hundred dollars.
Here in Canada we don't have any Camping Worlds. I would go a little out of my way sometimes to find them when travelling.
I thought I would try an online order. So far my experience is somewhat frustrating.
Good_Sam_Care_T
Explorer
Jul 07, 2015
grampscamper,

Thank you for your time and post. I would be more than happy to help with your order and get this straightened out. If able please send me a PM with your order number and contact information.

Thank you,

Mark
Marcus' Rapid Response Team

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