My wife and I have shopped at Camping World for a number of years-bought my first 5ver there. We bought a couple of lawn chairs that started to fall apart in less than one year. Took them to the store and I was told their is nothing that can be done. I remember when chairs lasted several years before needing replacement and I surely don't think you should have to buy an extended warranty like the sales person told me when I showed them to her. I have decided to now do my shopping at Amazon where they will replace defective merchandising or give you a refund-I only expected some kind of reasonable store type credit since we have used the chairs. I would then have bought two new ones right then and there.I am going to let my GS roadside assistance expire and also my store card when it comes due. I looked at some new 5vers at CW and I have decided to buy elsewhere. I sent an email in to CW but they wrote back that they were sending my email to the executive committee at CW (that is the person who sits in a small room with a round file that gets emptied every day in the trash).

Believe me, I know your disappointment! Some years ago, I had a similiar problem with Sears. Sears even admitted their mistake but would not make it right. I had shopped their since I was a kid. I will no longer visit or buy Sears product. Tis a shame businesses do no know of and appreciate "back end value".

How long was the warranty stated to be from normal wear and tear?

Camping World has gone down hill ever since Marcus bought it. All he cares about is $$$$$, when he gets our $ he dont want to know us.IMHO

Today it's all junk from China! That's what happens when we send our jobs else where so we can pay cheap and they in return guarantee their jobs buy selling us another piece of junk again.That's my $0.02.

Contact the manufacturer of the chairs. Camping World only sold them, they didn't build them.Most stores will take a product back in a reasonably short period of time. Your post reads like these chairs were used for nearly a year.If the product is defective, the warranty is from the manufacturer, not the seller.

Problem at Camping World | Good Sam Community

29 Replies

Houston_Remodel
Explorer
Mar 02, 2015
We break chairs, lose chairs, get chairs mixed up, forget chairs, lend chairs and never see them again.

Chairs are like sunglasses; the pricey ones are gone right away, the cheap ones hang around forever. We employ this strategy with chairs by buying the $6 (yes you read that right) folding chairs from Academy. They come in 14 different colors
fla-gypsy
Explorer
Mar 02, 2015
4X4Dodger wrote:
fla-gypsy wrote:
...and yet they continue to let the incessant whiners continue to use their forum and address each complaint that is brought to their attention here. Most of the Customer Service wannabees here couldn't run a jiffy mart (convenience store for everyone outside my viewing area).

"...incessant whiners" ? I think thats rather uncalled for.

Also this forum serves the purposes and goals of Good Sam Enterprises very well. They would much rather the complaint be contained here instead of some other electronic venue. Don't fool yourself they know precisely what they are doing.

I'm no fool at all, it is evident that CW/GSE knows very well how to run their business and anyone can go to any other venue and voice the same complaint but they will get no satisfaction there like they can here. A well stated unemotional grievance can be satisfied here but there is always those waiting in the wings (incessant whiners) to say "See we told you they were no good profit mongers" just as they did in this thread.
fla-gypsy
Explorer
Mar 02, 2015
krhall3273 wrote:
fla-gypsy wrote:
...and yet they continue to let the incessant whiners continue to use their forum and address each complaint that is brought to their attention here. Most of the Customer Service wannabees here couldn't run a jiffy mart (convenience store for everyone outside my viewing area).

I ran a privately owned and operated auto repair shop for 32 1/2 years. I was never of the mind to gouge my customers. That would have ran me out of business in a hurry.

Using your own logic then CW is obviously doing something right since they are now the biggest retailer in the business and obviously satisfy enough customers since they have not been "run out of the business" in spite of the whiners.
4X4Dodger
Explorer II
Mar 02, 2015
midnightsadie wrote:
in todays world ,its all about profit at any cost , to buy a well made chair, is a hard thing to find.

Juat a little perspective: It's ALWAYS been all about profit. I am sure you have heard of the Robber Barons? The Trusts headed by Standard Oil and broken by Teddy Roosevelt? Todays profit motive while distasteful in many of the ways it is exhibited cant hold a candle to the late 19th and early 20th century abuses.

So take heart it's not that bad.
pegdiver
Explorer
Mar 02, 2015
Just got rid of 4 nice camp chairs - not the cheap bag chairs either. Fabric ripped. Tried to get someone to repair them since the metal was in great shape. Took it to several places - no one would touch them for repair. 1 was camping world, 2 were Alps (had them for a few years), 1 I don't remember where I purchased it. Just purchased 2 more Alps chairs since those lasted the longest. We have a beach chair that is now on it's last legs - 15 years and counting. It has been in salt water several times and is very rusty but you can't find that type anymore. (made in USA!)
The_Texan
Explorer
Mar 02, 2015
Bucky Badger wrote:
cyntdon2010 wrote:
You purchased Cheap chairs, Stop your Crying.

you might have overloaded the chairs. wink wink

Cheap and CW normally is not used in the same sentence
Sorry, but "cheap" as in inferior, and Camping world go hand in hand now days .... NOW, the terms "inexpensive" and Camping World can not be used in the same sentence .....
sk734
Explorer
Mar 01, 2015
Glad you brought that up. My DW weighs about 105 and I weigh about 175 so I doubt we exceeded the capacity.
jbrad13
Explorer
Mar 01, 2015
Curious. Did you notice if there were any body weight restrictions on those chairs?
4X4Dodger
Explorer II
Feb 28, 2015
fla-gypsy wrote:
...and yet they continue to let the incessant whiners continue to use their forum and address each complaint that is brought to their attention here. Most of the Customer Service wannabees here couldn't run a jiffy mart (convenience store for everyone outside my viewing area).

"...incessant whiners" ? I think thats rather uncalled for.

Also this forum serves the purposes and goals of Good Sam Enterprises very well. They would much rather the complaint be contained here instead of some other electronic venue. Don't fool yourself they know precisely what they are doing.
4X4Dodger
Explorer II
Feb 28, 2015
mobilcastle wrote:
My wife and I have shopped at Camping World for a number of years-bought my first 5ver there. We bought a couple of lawn chairs that started to fall apart in less than one year. Took them to the store and I was told their is nothing that can be done. I remember when chairs lasted several years before needing replacement and I surely don't think you should have to buy an extended warranty like the sales person told me when I showed them to her. I have decided to now do my shopping at Amazon where they will replace defective merchandising or give you a refund-I only expected some kind of reasonable store type credit since we have used the chairs. I would then have bought two new ones right then and there.I am going to let my GS roadside assistance expire and also my store card when it comes due. I looked at some new 5vers at CW and I have decided to buy elsewhere. I sent an email in to CW but they wrote back that they were sending my email to the executive committee at CW (that is the person who sits in a small room with a round file that gets emptied every day in the trash).

Did you ask to speak to the Store Manager on the spot?

If not then you missed the best opportunity to get this fixed.

I am not defending CW but just reminding folks if you want something done right in a store ask to see the manager. His job and salary are often based on Sales and Customer satisfaction indexes. Written complaints to the head office are to be avoided. And he/she deserves the chance to rectify the situation first.