My wife is on hold with Camping World at this very moment. This is her second attempt. Yesterday, she held for 40 minutes before giving up.We placed an order on May 15th and their system shows it as in the "Processing" stage. They are still processing our order after five weeks.We no longer need what we ordered because we bought it on Amazon weeks ago for less. We just want our money back at this point.Camping World will never receive an order from us again.Bruce

To save the Rapid Response Team some time, my order number is 15046780.Date Ordered: 05/15/2015 Please refund my credit card. You've had my money for five weeks -- now it's time to give it back.Bruce

Good for you Bruce.That really sucks, but I thought I'd "Reach Out to you" & sooth your pain.:B

Well, after being on hold for 48 minutes, my wife gave up again. What the heck is going on at that place? They don't fulfill orders and they don't answer the phone for potential orders. I wonder how they would handle customer service if they ever answered the phone. Bruce

Only in America can you get on a company's website and trash themBlasted them at least 4 times since late May - do we have a vandetta

I wouldn't bother with cw. Just cal your credit card company, explain the situation and dispute any charges from them.

Camping World Sucks | Good Sam Community

16 Replies

pconroy328
Explorer
Jun 23, 2015
DutchmenSport wrote:
Maybe Quality Assurance and Software testing is something Camping World does not do. I'm a software tester, but far too many programmers think they can code flawless, and companies believe them. Code goes into production and the whole thing blows up!

And I'm a programmer.
The way I see it, is that when I create perfect code, you're out of a job. :)
DutchmenSport
Explorer
Jun 23, 2015
Maybe Quality Assurance and Software testing is something Camping World does not do. I'm a software tester, but far too many programmers think they can code flawless, and companies believe them. Code goes into production and the whole thing blows up! Thus the need for a group of independent testers from the developers (their own separate department that think independent of the developer, and test by requirements and not by code)... and test leads who know how and what to test, find bugs and get them fixed before things go into production. And a good execution plan will also have a back-out strategy in the event things don't go well.

Maybe Camping World does not do this? Or maybe they hired a 3rd party vendor to do the work for them, that had no clue of their business model. This is the #1 problem with the company I work for ... when they let 3rd party vendors do the coding instead of doing it in-house with expert people who have the "business knowledge."... Slowly my company is learning, and more and more development is now returning home!

And another problem ... sometimes ... when testers FAIL the code, business still put the code in production anyway, just to make upper management look good, but then it fails and only causes more problems.

I definitely understand the plight of a business attempting to get new code into production by an established time. And it does not surprise me at all when they push for production when it's really not ready! We testers FAIL the code, notify of the risks, and then we are ignored anyway! Sometimes it makes me want to scream!
rdmike
Explorer
Jun 23, 2015
Good Sam Care Team wrote:
nomad297,

Thank you for your time and email. I was able to locate your order and forward your request to the correct department. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation. Thank you again for your time and the opportunity to correct your order.

Really??? Still waiting for my voucher? Told it was in the mail. 30 bucks for my problems. Did get renewal for my Good Sams though. All BS from CW.

Thank you,

Mark
Marcus' Rapid Response Team
rexlion
Explorer
Jun 23, 2015
Taking the customer's money and not shipping the merchandise. There's a name for that. The word starts with "F" and ends in "aud." It might be time to get your state's attorney general involved.
ScottG
Nomad
Jun 23, 2015
Good Sam Care Team wrote:
nomad297,

Thank you for your time and email. I was able to locate your order and forward your request to the correct department. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation. Thank you again for your time and the opportunity to correct your order.

Thank you,

Mark
Marcus' Rapid Response Team

Did you even read the OP's post?
HE WANTS HIS MONEY BACK!!!

Another note:
*REPUTABLE companies dont take the customers money until they ship the order.

*You'll want to look this work up.
Poppy___Nana
Explorer
Jun 22, 2015
Good Sam Care Team wrote:
nomad297,

Thank you for your time and email. I was able to locate your order and forward your request to the correct department. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation. Thank you again for your time and the opportunity to correct your order.

Thank you,

Mark
Marcus' Rapid Response Team

Mark why in the good Lord's name would you "try" the new system during camping season? And if problems where encountered, abort the new system and revert to the old system until you can get the bugs out!

I have worked in the business field for years and never would we have launched a new (accounting system) system UNLESS it was tired and proven to work by a beta test group!

Just saying!
icanon
Explorer
Jun 22, 2015
Good Sam Care Team wrote:
nomad297,

Thank you for your time and email. I was able to locate your order and forward your request to the correct department. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders.

Thank you,

Mark
Marcus' Rapid Response Team

Ok excuse about the programming? That DOESN'T explain why on hold on the phone for nearly an hour and still no reply, no programming there?
Good_Sam_Care_T
Explorer II
Jun 22, 2015
nomad297,

Thank you for your time and email. I was able to locate your order and forward your request to the correct department. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation. Thank you again for your time and the opportunity to correct your order.

Thank you,

Mark
Marcus' Rapid Response Team
nomad297
Explorer
Jun 22, 2015
darsben wrote:
nomad297

I am not making an excuse for them BUT. This has been an ongoing problem at CW since April. If you had read many people are having trouble both ordering, cancelling and reaching customer service.I am not a CW apologist and I do not order from them. But at some point you have to take responsibility for your own FOOLISH acts. Well known problem and you ordered anyway.
I will amend my statement. I looked at the dates of your previous posts and you where on the forums during April and May and you either ignored all the people complaining about the CW problem with computer upgrades or ignored the threads with people complaining.

You have no sympathy from me as the signs where there.

Sorry to break it to you, buddy, but the reason it has been my wife on the phone is because it was she who made the order. I knew nothing about it, just as she knows nothing about this forum.

Bruce
fla-gypsy
Explorer
Jun 22, 2015
kalynzoo wrote:
jfkmk wrote:
I wouldn't bother with cw. Just cal your credit card company, explain the situation and dispute any charges from them.

Yup, fastest way and it will get you results.

This would be my advice

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Camping World Sucks

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